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Active Duty , North Navy
2005 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behavior
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behavior
Benchmark 76 76 91 90 63 87 58 72 73 74 91 80
CONUS MHS 64 62 85 84 50 78 50 51 62 64 91 73
NAVY 64 62 85 84 50 78 49 50 64 63 90 73
NORTH 63 62 86 85 50 78 48 51 62 62 91 72
North Navy 62 59 84 84 49 82 47 47 65 61 91 72
NBHC Little Creek 67 61 88 83 52 73 44 49 62 58 92 69
NBHC Navsta Sewells 61 52 79 78 52 77 46 41 64 56 92 69
NBHC Oceana 67 64 88 85 58 89 48 43 56 63 90 68
NH Camp Lejeune 59 53 81 82 49 *** 50 42 63 62 81 70
NH Cherry Point 54 51 73 80 *** *** 34 32 *** 53 93 69
NH Great Lakes 61 70 91 88 48 71 48 59 68 67 91 71
NMC Portsmouth 62 58 87 86 51 88 45 46 *** 56 92 70
NMCL Annapolis 64 61 78 87 *** *** 47 48 *** 68 85 92
NMCL Patuxent River 63 61 83 84 45 79 46 46 67 59 95 76
NMCL Quantico 59 61 81 82 38 71 43 44 51 64 84 76
NNMC Bethesda 65 64 87 88 49 77 59 61 66 61 93 78
Naval Health Care New England 65 67 86 86 45 83 49 52 59 77 92 ***
Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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