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Active Duty , North Navy Customer Service Problem Getting Help from Customer Service |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 59 | 61 | 63 | 4 |
| CONUS MHS | 48 | 43 | 43 | -5 |
| NAVY | 52 | 45 | 42 | -10 |
| NORTH | 43 | 38 | 42 | -1 |
| North Navy | 46 | 41 | 41 | -5 |
| NBHC Little Creek | *** | *** | 44 | *** |
| NBHC Navsta Sewells | *** | *** | 47 | *** |
| NBHC Oceana | *** | *** | 58 | *** |
| NH Camp Lejeune | *** | *** | 34 | *** |
| NH Cherry Point | *** | *** | *** | *** |
| NH Great Lakes | 41 | *** | 36 | -5 |
| NMC Portsmouth | *** | 47 | 45 | *** |
| NMCL Annapolis | *** | *** | *** | *** |
| NMCL Patuxent River | *** | *** | 41 | *** |
| NMCL Quantico | 44 | 31 | 30 | -14 |
| NNMC Bethesda | 52 | 52 | 40 | -13 |
| Naval Health Care New England | 48 | 45 | 42 | -7 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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