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Active Duty , North Air Force
2005 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behavior
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behavior
Benchmark 76 76 91 90 63 87 58 72 73 74 91 80
CONUS MHS 64 62 85 84 50 78 50 51 62 64 91 73
AIR FORCE 65 62 86 84 53 80 52 52 58 65 93 79
NORTH 63 62 86 85 50 78 48 51 62 62 91 72
North Air Force 64 60 86 85 52 77 50 52 55 60 93 80
1st Med Grp-Langley 59 48 82 81 50 *** 43 43 52 63 95 74
375th Med Grp-Scott 59 62 83 84 35 64 49 50 55 58 94 89
66th Med Grp-Hanscom 62 70 89 89 43 75 39 56 58 61 96 68
74th Med Grp-Wright-Patterson 64 66 93 87 56 *** 48 51 56 67 95 ***
89th Med Grp-Andrews 63 62 85 87 *** *** 57 46 *** 56 92 84
Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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