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Active Duty Dependents , All Regions
2005 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behavior
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behavior
Trends
Benchmark 76 76 91 90 63 87 58 72 73 74 91 80
CONUS MHS 63 65 84 83 54 81 55 57 68 67 90 74
ARMY 62 60 81 81 57 82 57 52 72 67 89 74
NAVY 65 66 84 83 58 82 58 57 69 66 88 76
AIR FORCE 64 64 83 82 56 82 57 55 66 68 90 78
OTHER 61 70 86 85 51 81 53 62 67 68 91 71
NORTH 61 65 84 82 52 82 53 56 71 67 90 74
North Army 59 59 78 79 56 81 54 49 73 64 90 72
North Navy 64 65 84 82 55 85 53 55 70 68 89 74
North Air Force 60 62 82 81 53 85 52 53 70 66 90 81
North Other 61 72 89 84 47 80 52 62 70 71 91 74
SOUTH 63 65 83 83 58 81 57 57 67 67 90 74
South Army 63 62 81 82 57 80 61 54 72 70 89 76
South Navy 66 71 86 83 63 79 60 60 68 64 89 79
South Air Force 64 64 84 82 57 78 56 56 70 66 89 75
South Other 61 67 82 84 57 83 54 60 62 66 92 69
WEST 63 65 85 84 53 82 57 57 68 68 89 75
West Army 64 61 84 84 56 86 54 53 74 69 88 76
West Navy 64 62 83 83 56 82 61 56 68 62 88 77
West Air Force 64 65 84 83 56 84 58 55 62 71 91 78
West Other 61 72 88 87 46 79 52 64 68 68 90 68
OVERSEAS 68 66 82 84 63 82 60 57 66 67 88 74
Overseas Army 65 60 81 81 64 87 58 49 64 65 86 71
Overseas Navy 70 71 80 89 63 69 64 63 70 74 89 71
Overseas Air Force 70 68 84 84 60 77 60 60 60 64 89 81
Overseas Other 68 69 85 84 63 81 55 61 73 69 90 69
Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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