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Active Duty Dependents , All Regions Customer Service Problem Finding/Understanding Written Material |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 55 | 55 | 54 | -1 |
| CONUS MHS | 51 | 47 | 49 | -2 |
| ARMY | 52 | 53 | 50 | -1 |
| NAVY | 53 | 50 | 52 | -1 |
| AIR FORCE | 55 | 50 | 51 | -4 |
| OTHER | 47 | 40 | 47 | 0 |
| NORTH | 42 | 44 | 46 | 4 |
| North Army | 41 | 51 | 51 | 9 |
| North Navy | 52 | 46 | 47 | -4 |
| North Air Force | 52 | 47 | 46 | -7 |
| North Other | 31 | 37 | 44 | 13 |
| SOUTH | 59 | 48 | 53 | -6 |
| South Army | 58 | 58 | 50 | -9 |
| South Navy | 53 | 48 | 54 | 1 |
| South Air Force | 55 | 48 | 55 | 0 |
| South Other | 65 | 42 | 53 | -12 |
| WEST | 52 | 49 | 47 | -5 |
| West Army | 54 | 53 | 49 | -5 |
| West Navy | 53 | 54 | 52 | -1 |
| West Air Force | 56 | 51 | 50 | -6 |
| West Other | 46 | 40 | 40 | -6 |
| OVERSEAS | 56 | 53 | 57 | 1 |
| Overseas Army | 59 | 53 | 55 | -5 |
| Overseas Navy | 62 | 60 | 65 | 3 |
| Overseas Air Force | 57 | 55 | 50 | -7 |
| Overseas Other | *** | *** | 59 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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