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Active Duty Dependents , All Regions Customer Service Problem with Paperwork |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 59 | 71 | 73 | 14 |
| CONUS MHS | 56 | 73 | 65 | 9 |
| ARMY | 59 | 76 | 70 | 10 |
| NAVY | 56 | 74 | 70 | 14 |
| AIR FORCE | 61 | 78 | 68 | 8 |
| OTHER | 50 | 67 | 58 | 7 |
| NORTH | 51 | 70 | 62 | 10 |
| North Army | 57 | 71 | 68 | 11 |
| North Navy | 52 | 71 | 67 | 14 |
| North Air Force | 49 | 77 | 68 | 19 |
| North Other | 45 | 67 | 51 | 6 |
| SOUTH | 60 | 74 | 68 | 8 |
| South Army | 60 | 79 | 72 | 12 |
| South Navy | 57 | 73 | 74 | 18 |
| South Air Force | 61 | 79 | 69 | 7 |
| South Other | 59 | 66 | 62 | 3 |
| WEST | 58 | 74 | 65 | 7 |
| West Army | 61 | 75 | 64 | 2 |
| West Navy | 59 | 77 | 72 | 13 |
| West Air Force | 63 | 76 | 67 | 4 |
| West Other | 46 | 69 | 57 | 11 |
| OVERSEAS | 64 | 82 | 74 | 10 |
| Overseas Army | 60 | 83 | 78 | 18 |
| Overseas Navy | 62 | 88 | 62 | 0 |
| Overseas Air Force | 70 | 83 | 75 | 5 |
| Overseas Other | *** | *** | 75 | *** |
| Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||