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Retirees and Dependents , All Regions Customer Service 2005 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 54 | 63 | 73 |
| CONUS MHS | 52 | 54 | 69 |
| ARMY | 56 | 53 | 72 |
| NAVY | 53 | 54 | 68 |
| AIR FORCE | 53 | 54 | 71 |
| OTHER | 50 | 54 | 66 |
| NORTH | 51 | 54 | 68 |
| North Army | 52 | 51 | 73 |
| North Navy | 52 | 49 | 67 |
| North Air Force | 58 | 53 | 68 |
| North Other | 50 | 57 | 66 |
| SOUTH | 55 | 55 | 68 |
| South Army | 62 | 55 | 74 |
| South Navy | 58 | 62 | 73 |
| South Air Force | 54 | 55 | 68 |
| South Other | 54 | 54 | 66 |
| WEST | 48 | 51 | 71 |
| West Army | 57 | 52 | 71 |
| West Navy | 49 | 53 | 66 |
| West Air Force | 50 | 54 | 76 |
| West Other | 45 | 49 | 68 |
| OVERSEAS | 45 | 49 | 62 |
| Overseas Army | 50 | 45 | 57 |
| Overseas Navy | *** | *** | 74 |
| Overseas Air Force | 50 | *** | 68 |
| Overseas Other | 28 | *** | 58 |
| Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | |||