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Retirees and Dependents , All Regions Customer Service Problem Finding/Understanding Written Material |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 55 | 55 | 54 | -1 |
| CONUS MHS | 50 | 51 | 52 | 2 |
| ARMY | 50 | 50 | 56 | 7 |
| NAVY | 57 | 55 | 53 | -5 |
| AIR FORCE | 56 | 54 | 53 | -2 |
| OTHER | 48 | 49 | 50 | 2 |
| NORTH | 47 | 44 | 51 | 4 |
| North Army | 43 | 43 | 52 | 9 |
| North Navy | 54 | 50 | 52 | -2 |
| North Air Force | 46 | 44 | 58 | 12 |
| North Other | 47 | 43 | 50 | 3 |
| SOUTH | 55 | 52 | 55 | 0 |
| South Army | 56 | 58 | 62 | 6 |
| South Navy | 62 | 59 | 58 | -5 |
| South Air Force | 60 | 56 | 54 | -6 |
| South Other | 52 | 49 | 54 | 2 |
| WEST | 48 | 56 | 48 | 0 |
| West Army | 50 | 50 | 57 | 7 |
| West Navy | 57 | 57 | 49 | -8 |
| West Air Force | 56 | 57 | 50 | -6 |
| West Other | 42 | 56 | 45 | 2 |
| OVERSEAS | 58 | 41 | 45 | -13 |
| Overseas Army | *** | 52 | 50 | *** |
| Overseas Navy | *** | *** | *** | *** |
| Overseas Air Force | *** | 50 | 50 | *** |
| Overseas Other | *** | *** | 28 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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