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Retirees and Dependents , All Regions Customer Service Problem with Paperwork |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 59 | 71 | 73 | 14 |
| CONUS MHS | 57 | 73 | 69 | 12 |
| ARMY | 56 | 75 | 72 | 16 |
| NAVY | 62 | 70 | 68 | 7 |
| AIR FORCE | 61 | 79 | 71 | 10 |
| OTHER | 55 | 72 | 66 | 11 |
| NORTH | 53 | 73 | 68 | 15 |
| North Army | 49 | 78 | 73 | 23 |
| North Navy | 52 | 66 | 67 | 15 |
| North Air Force | 57 | 75 | 68 | 11 |
| North Other | 55 | 72 | 66 | 11 |
| SOUTH | 59 | 73 | 68 | 9 |
| South Army | 61 | 69 | 74 | 13 |
| South Navy | 68 | 68 | 73 | 5 |
| South Air Force | 61 | 81 | 68 | 7 |
| South Other | 56 | 72 | 66 | 9 |
| WEST | 58 | 75 | 71 | 13 |
| West Army | 58 | 76 | 71 | 13 |
| West Navy | 69 | 78 | 66 | -3 |
| West Air Force | 63 | 80 | 76 | 12 |
| West Other | 53 | 70 | 68 | 15 |
| OVERSEAS | 72 | 76 | 62 | -11 |
| Overseas Army | *** | *** | 57 | *** |
| Overseas Navy | *** | *** | 74 | *** |
| Overseas Air Force | *** | *** | 68 | *** |
| Overseas Other | *** | *** | 58 | *** |
| Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||