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Retirees and Dependents , All Regions Claims Processing Claims Handled in a Reasonable Time |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 81 | 83 | 86 | 5 |
| CONUS MHS | 83 | 84 | 84 | 1 |
| ARMY | 80 | 84 | 82 | 3 |
| NAVY | 85 | 84 | 85 | 0 |
| AIR FORCE | 83 | 85 | 85 | 1 |
| OTHER | 83 | 84 | 84 | 1 |
| NORTH | 81 | 81 | 86 | 5 |
| North Army | 77 | 82 | 84 | 7 |
| North Navy | 86 | 83 | 87 | 0 |
| North Air Force | 75 | 79 | 85 | 10 |
| North Other | 81 | 82 | 86 | 5 |
| SOUTH | 84 | 86 | 83 | -1 |
| South Army | 84 | 85 | 86 | 2 |
| South Navy | 86 | 86 | 85 | -1 |
| South Air Force | 86 | 88 | 84 | -3 |
| South Other | 84 | 85 | 82 | -1 |
| WEST | 83 | 85 | 84 | 1 |
| West Army | 79 | 87 | 80 | 1 |
| West Navy | 80 | 82 | 81 | 1 |
| West Air Force | 84 | 84 | 86 | 2 |
| West Other | 83 | 85 | 84 | 1 |
| OVERSEAS | 67 | 81 | 61 | -5 |
| Overseas Army | *** | *** | 53 | *** |
| Overseas Navy | *** | *** | *** | *** |
| Overseas Air Force | *** | *** | *** | *** |
| Overseas Other | *** | 81 | 72 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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