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Retirees and Dependents , All Regions Claims Processing Claims Handled Correctly |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 85 | 86 | 88 | 3 |
| CONUS MHS | 87 | 86 | 86 | -1 |
| ARMY | 83 | 84 | 85 | 2 |
| NAVY | 88 | 86 | 88 | 1 |
| AIR FORCE | 87 | 87 | 87 | 1 |
| OTHER | 88 | 86 | 86 | -2 |
| NORTH | 84 | 84 | 87 | 3 |
| North Army | 79 | 83 | 85 | 6 |
| North Navy | 84 | 84 | 89 | 5 |
| North Air Force | 82 | 81 | 86 | 4 |
| North Other | 86 | 84 | 88 | 2 |
| SOUTH | 88 | 87 | 84 | -4 |
| South Army | 87 | 84 | 88 | 0 |
| South Navy | 90 | 88 | 91 | 0 |
| South Air Force | 87 | 89 | 86 | -2 |
| South Other | 89 | 87 | 82 | -6 |
| WEST | 88 | 88 | 88 | 0 |
| West Army | 84 | 86 | 84 | 0 |
| West Navy | 91 | 88 | 85 | -6 |
| West Air Force | 88 | 88 | 90 | 2 |
| West Other | 88 | 88 | 88 | 0 |
| OVERSEAS | 72 | 88 | 71 | -1 |
| Overseas Army | *** | *** | 66 | *** |
| Overseas Navy | *** | *** | *** | *** |
| Overseas Air Force | *** | *** | *** | *** |
| Overseas Other | *** | *** | 81 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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