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All Users , All Regions Customer Service |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 58 | 62 | 63 | 6 |
| CONUS MHS | 52 | 56 | 54 | 2 |
| ARMY | 53 | 57 | 55 | 2 |
| NAVY | 55 | 57 | 55 | 0 |
| AIR FORCE | 56 | 59 | 56 | 0 |
| OTHER | 49 | 54 | 53 | 3 |
| NORTH | 47 | 52 | 53 | 6 |
| North Army | 47 | 52 | 54 | 7 |
| North Navy | 49 | 54 | 53 | 4 |
| North Air Force | 50 | 54 | 55 | 5 |
| North Other | 46 | 50 | 52 | 7 |
| SOUTH | 55 | 58 | 56 | 1 |
| South Army | 56 | 61 | 57 | 0 |
| South Navy | 54 | 57 | 58 | 4 |
| South Air Force | 56 | 59 | 55 | 0 |
| South Other | 54 | 55 | 55 | 1 |
| WEST | 55 | 58 | 54 | -2 |
| West Army | 56 | 57 | 55 | -1 |
| West Navy | 62 | 60 | 55 | -7 |
| West Air Force | 57 | 59 | 56 | -1 |
| West Other | 49 | 56 | 50 | 1 |
| OVERSEAS | 59 | 59 | 57 | -2 |
| Overseas Army | 59 | 58 | 57 | -2 |
| Overseas Navy | 65 | 61 | 58 | -7 |
| Overseas Air Force | 61 | 62 | 60 | -2 |
| Overseas Other | 47 | 54 | 57 | 10 |
| Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||