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All Users , All Regions Customer Service Problem Getting Help from Customer Service |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 59 | 61 | 63 | 4 |
| CONUS MHS | 53 | 49 | 49 | -4 |
| ARMY | 53 | 50 | 49 | -4 |
| NAVY | 55 | 49 | 49 | -7 |
| AIR FORCE | 56 | 51 | 50 | -5 |
| OTHER | 51 | 49 | 49 | -1 |
| NORTH | 47 | 44 | 49 | 2 |
| North Army | 45 | 44 | 48 | 3 |
| North Navy | 48 | 46 | 47 | -2 |
| North Air Force | 47 | 47 | 48 | 1 |
| North Other | 47 | 43 | 50 | 4 |
| SOUTH | 54 | 51 | 51 | -3 |
| South Army | 58 | 56 | 50 | -7 |
| South Navy | 52 | 51 | 53 | 1 |
| South Air Force | 57 | 50 | 50 | -6 |
| South Other | 52 | 49 | 52 | -1 |
| WEST | 59 | 54 | 48 | -11 |
| West Army | 60 | 52 | 48 | -12 |
| West Navy | 66 | 52 | 48 | -17 |
| West Air Force | 58 | 54 | 51 | -8 |
| West Other | 55 | 55 | 45 | -10 |
| OVERSEAS | 58 | 53 | 52 | -6 |
| Overseas Army | 56 | 52 | 52 | -5 |
| Overseas Navy | 66 | 54 | 50 | -16 |
| Overseas Air Force | 62 | 55 | 55 | -7 |
| Overseas Other | 48 | 53 | 53 | 5 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||