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All Users , South Army Customer Service Problem Getting Help from Customer Service |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 59 | 61 | 63 | 4 |
| CONUS MHS | 53 | 49 | 49 | -4 |
| ARMY | 53 | 50 | 49 | -4 |
| SOUTH | 54 | 51 | 51 | -3 |
| South Army | 58 | 56 | 50 | -7 |
| Bayne-Jones ACH | 55 | 67 | 47 | -8 |
| Brooke AMC | 55 | 60 | 37 | -18 |
| Darnall ACH | 62 | 67 | 52 | -11 |
| Eisenhower AMC | 55 | 51 | 51 | -4 |
| Fox AHC | 57 | 62 | 39 | -17 |
| Lyster ACH | 49 | 37 | 49 | 0 |
| Martin ACH | 59 | 54 | 48 | -11 |
| Moncrief ACH | 55 | 58 | 55 | 0 |
| Reynolds ACH | 69 | 64 | 48 | -21 |
| Winn ACH | 47 | 36 | 51 | 4 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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