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All Users , South Air Force
2005 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behavior
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behavior
Benchmark 76 76 91 90 63 87 58 72 73 74 91 80
CONUS MHS 66 67 87 86 54 82 54 60 69 68 90 73
AIR FORCE 67 66 87 86 56 83 56 59 65 69 92 77
SOUTH 67 67 86 85 56 81 55 61 68 69 91 74
South Air Force 68 65 87 85 55 81 57 59 66 68 91 77
12th Med Grp-Randolph 69 65 88 86 58 77 59 59 63 69 93 80
14th Med Grp-Columbus 74 74 92 92 55 79 63 72 75 76 95 80
16th Med Grp-Hurlburt Field 66 62 86 84 63 *** 56 59 72 77 89 ***
17th Med Grp-Goodfellow 68 66 83 85 63 91 61 58 76 67 87 75
20th Med Grp-Shaw 69 68 85 84 63 83 57 55 65 74 91 73
2nd Med Grp-Barksdale 68 67 87 86 57 83 53 59 66 74 93 72
314th Med Grp-Little Rock 71 69 93 89 55 75 57 60 62 68 93 70
325th Med Grp-Tyndall 71 67 89 90 62 89 63 63 67 74 94 77
42nd Med Grp-Maxwell 65 64 83 83 58 79 52 54 69 69 92 79
45th Med Grp-Patrick 66 69 88 87 68 89 61 61 69 70 93 74
59th Med Wing-Lackland 63 54 83 82 52 82 55 55 57 64 91 77
6th Med Grp-MacDill 69 71 86 85 54 84 62 64 66 68 92 76
72nd Med Grp-Tinker 69 71 92 86 55 80 52 58 63 71 93 82
78th Med Grp-Robins 64 63 84 82 55 81 51 55 64 72 92 74
7th Med Grp-Dyess 66 68 90 87 52 73 60 62 68 68 93 77
81st Med Grp-Keesler 68 67 83 81 55 74 56 57 56 68 90 72
82nd Med Grp-Sheppard 69 71 88 86 58 83 53 58 61 61 94 78
96th Med Grp-Eglin 67 65 88 87 49 89 58 63 69 68 90 73
Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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