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All Users , South Air Force Customer Service Problem Getting Help from Customer Service |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 59 | 61 | 63 | 4 |
| CONUS MHS | 53 | 49 | 49 | -4 |
| AIR FORCE | 56 | 51 | 50 | -5 |
| SOUTH | 54 | 51 | 51 | -3 |
| South Air Force | 57 | 50 | 50 | -6 |
| 12th Med Grp-Randolph | 59 | 56 | 49 | -10 |
| 14th Med Grp-Columbus | 40 | 45 | 53 | 13 |
| 16th Med Grp-Hurlburt Field | 49 | 54 | *** | *** |
| 17th Med Grp-Goodfellow | 66 | 52 | 55 | -11 |
| 20th Med Grp-Shaw | 54 | 53 | 53 | -1 |
| 2nd Med Grp-Barksdale | 55 | 50 | 53 | -2 |
| 314th Med Grp-Little Rock | 68 | 63 | 48 | -19 |
| 325th Med Grp-Tyndall | 63 | 65 | 55 | -9 |
| 42nd Med Grp-Maxwell | 54 | 55 | 53 | -1 |
| 45th Med Grp-Patrick | 54 | 52 | 60 | 6 |
| 59th Med Wing-Lackland | 64 | 46 | 43 | -20 |
| 6th Med Grp-MacDill | 49 | 39 | 51 | 2 |
| 72nd Med Grp-Tinker | 59 | 59 | 47 | -13 |
| 78th Med Grp-Robins | 47 | 54 | 47 | 0 |
| 7th Med Grp-Dyess | 64 | 49 | 48 | -16 |
| 81st Med Grp-Keesler | 55 | 51 | 57 | 1 |
| 82nd Med Grp-Sheppard | 63 | 45 | 45 | -18 |
| 96th Med Grp-Eglin | 50 | 49 | 47 | -3 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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