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All Users , West Army
2005 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behavior
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behavior
Benchmark 76 76 91 90 63 87 58 72 73 74 91 80
CONUS MHS 66 67 87 86 54 82 54 60 69 68 90 73
ARMY 65 63 85 84 55 81 54 56 71 67 89 73
WEST 67 68 88 86 54 84 55 59 69 68 89 74
West Army 65 64 86 86 55 82 53 56 72 67 89 73
Bassett ACH 66 63 80 84 54 75 56 55 74 55 89 76
Evans ACH 71 72 90 88 48 78 50 60 69 75 90 73
Irwin ACH 62 64 83 81 52 83 52 50 75 66 85 69
L. Wood ACH 63 58 81 80 54 85 52 51 60 64 86 73
Madigan AMC 64 60 88 87 54 79 50 50 70 68 89 72
Munson AHC 66 76 91 89 54 87 60 65 72 67 92 76
R W Bliss AHC 58 59 85 84 56 91 51 54 78 68 90 77
Tripler AMC 67 63 88 87 56 89 56 64 74 67 89 74
Weed ACH 64 70 89 89 53 84 57 60 69 72 89 71
William Beaumont AMC 61 61 81 85 61 86 60 53 77 69 87 72
Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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