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All Users , West Army Customer Service Problem Getting Help from Customer Service |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 59 | 61 | 63 | 4 |
| CONUS MHS | 53 | 49 | 49 | -4 |
| ARMY | 53 | 50 | 49 | -4 |
| WEST | 59 | 54 | 48 | -11 |
| West Army | 60 | 52 | 48 | -12 |
| Bassett ACH | 77 | 49 | 54 | -23 |
| Evans ACH | 58 | 57 | 43 | -14 |
| Irwin ACH | 42 | 50 | 36 | -6 |
| L. Wood ACH | 62 | 45 | 45 | -17 |
| Madigan AMC | 64 | 58 | 50 | -14 |
| Munson AHC | 61 | 49 | 42 | -19 |
| R W Bliss AHC | 61 | 54 | 50 | -11 |
| Tripler AMC | 68 | 46 | 53 | -15 |
| Weed ACH | 70 | 54 | 51 | -19 |
| William Beaumont AMC | 53 | 49 | 55 | 2 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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