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All Users , West Navy Customer Service Problem Finding/Understanding Written Material |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 55 | 55 | 54 | -1 |
| CONUS MHS | 49 | 48 | 49 | 0 |
| NAVY | 53 | 52 | 50 | -3 |
| WEST | 50 | 49 | 47 | -3 |
| West Navy | 59 | 54 | 50 | -9 |
| NACC Port Hueneme | *** | *** | 50 | *** |
| NBHC NAS North Island | *** | *** | 54 | *** |
| NBHC NTC San Diego | *** | *** | 54 | *** |
| NH Bremerton | 54 | 30 | 45 | -8 |
| NH Camp Pendleton | 51 | 60 | 53 | 3 |
| NH LeMoore | 50 | 55 | 56 | 5 |
| NH Oak Harbor | 58 | 46 | 42 | -16 |
| NH Twentynine Palms | 49 | 44 | 55 | 6 |
| NMC San Diego | 60 | 56 | 49 | -10 |
| NMCL Pearl Harbor | 65 | 47 | 44 | -21 |
| TRICARE Outpatient-Chula Vista | *** | *** | 65 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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