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All Users , West Air Force
2005 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behavior
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behavior
Benchmark 76 76 91 90 63 87 58 72 73 74 91 80
CONUS MHS 66 67 87 86 54 82 54 60 69 68 90 73
AIR FORCE 67 66 87 86 56 83 56 59 65 69 92 77
WEST 67 68 88 86 54 84 55 59 69 68 89 74
West Air Force 67 67 88 85 56 86 57 59 65 71 91 78
10th Med Grp-USAF Academy 66 67 87 86 50 82 53 57 62 72 93 90
21st Med Grp-Peterson 64 66 88 84 50 88 60 56 68 71 92 78
30th Med Grp-Vandenberg 63 56 86 79 54 88 48 50 61 74 90 76
341st Med Grp-Malmstrom 59 70 87 82 60 87 59 57 57 65 92 76
355th Med Grp-Davis Monthan 68 71 91 86 57 89 61 62 62 67 92 ***
366th Med Grp-Mountain Home 69 69 88 89 49 90 54 61 75 79 91 ***
377th Med Grp-Kirtland 64 69 91 86 54 90 61 60 64 67 92 77
3rd Med Grp-Elmendorf 65 65 91 88 55 81 57 58 67 67 88 83
509th Med Grp-Whiteman 69 72 84 85 61 92 65 64 64 81 93 82
55th Med Grp-Offutt 69 72 91 89 55 82 57 57 68 79 93 80
56th Med Grp-Luke 66 71 89 88 59 89 56 63 68 70 89 75
5th Med Grp-Minot 68 62 83 83 67 89 60 65 64 77 91 79
60th Med Grp-Travis 64 63 86 84 56 86 56 60 56 65 92 76
61st Med Squad-Los Angeles 64 62 91 89 53 86 53 69 83 72 93 ***
75th Med Grp-Hill 69 67 84 83 51 79 54 51 59 74 92 74
90th Med Grp-F.E. Warren 72 73 89 87 51 79 52 57 62 73 93 76
92nd Med Grp-Fairchild 69 65 87 87 53 86 59 60 68 74 94 77
95th Med Grp-Edwards 69 73 91 90 57 86 60 64 66 68 92 81
99th Med Grp-O'Callaghan Hosp 66 61 86 81 61 83 58 55 66 68 89 ***
Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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