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All Users , West Air Force Customer Service Problem Getting Help from Customer Service |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 59 | 61 | 63 | 4 |
| CONUS MHS | 53 | 49 | 49 | -4 |
| AIR FORCE | 56 | 51 | 50 | -5 |
| WEST | 59 | 54 | 48 | -11 |
| West Air Force | 58 | 54 | 51 | -8 |
| 10th Med Grp-USAF Academy | 40 | 45 | 40 | 0 |
| 21st Med Grp-Peterson | 57 | 59 | 43 | -15 |
| 30th Med Grp-Vandenberg | 62 | 59 | 39 | -23 |
| 341st Med Grp-Malmstrom | 70 | 54 | 54 | -15 |
| 355th Med Grp-Davis Monthan | 66 | 53 | 52 | -14 |
| 366th Med Grp-Mountain Home | 65 | 65 | 44 | -20 |
| 377th Med Grp-Kirtland | 37 | 53 | 45 | 8 |
| 3rd Med Grp-Elmendorf | 59 | 55 | 49 | -10 |
| 509th Med Grp-Whiteman | 72 | 69 | 61 | -11 |
| 55th Med Grp-Offutt | 56 | 41 | 46 | -10 |
| 56th Med Grp-Luke | 54 | 62 | 51 | -3 |
| 5th Med Grp-Minot | 52 | *** | 64 | 12 |
| 60th Med Grp-Travis | 53 | 39 | 53 | 0 |
| 61st Med Squad-Los Angeles | 61 | 60 | 44 | -17 |
| 75th Med Grp-Hill | 65 | 52 | 46 | -18 |
| 90th Med Grp-F.E. Warren | 55 | 65 | 41 | -14 |
| 92nd Med Grp-Fairchild | 62 | 48 | 47 | -16 |
| 95th Med Grp-Edwards | 71 | 63 | 52 | -20 |
| 99th Med Grp-O'Callaghan Hosp | 62 | 58 | 58 | -4 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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