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All Users , West Other Customer Service 2005 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 54 | 63 | 73 |
| CONUS MHS | 49 | 49 | 65 |
| OTHER | 48 | 49 | 61 |
| WEST | 47 | 48 | 67 |
| West Other | 42 | 45 | 63 |
| Out of Catchment West Region | 41 | 45 | 63 |
| Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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