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All Users , Overseas Army Customer Service Problem Getting Help from Customer Service |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 59 | 61 | 63 | 4 |
| CONUS MHS | 53 | 49 | 49 | -4 |
| ARMY | 53 | 50 | 49 | -4 |
| OVERSEAS | 58 | 53 | 52 | -6 |
| Overseas Army | 56 | 52 | 52 | -5 |
| 121st Gen Hosp-Seoul | 58 | 56 | 40 | -17 |
| Heidelberg Meddac | 56 | 49 | 59 | 3 |
| Landstuhl Regional Medcen | 58 | 48 | 52 | -7 |
| Wuerzburg Meddac | 53 | 52 | 58 | 6 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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