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All Users , Overseas Navy
2005 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behavior
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behavior
Benchmark 76 76 91 90 63 87 58 72 73 74 91 80
CONUS MHS 66 67 87 86 54 82 54 60 69 68 90 73
NAVY 67 66 86 86 55 83 53 57 70 67 89 74
OVERSEAS 67 67 87 86 57 77 53 57 67 65 89 76
Overseas Navy 72 72 86 89 58 72 55 61 71 69 91 75
NH Guam-Agana 71 75 84 89 66 *** 64 60 59 72 91 71
NH Okinawa 68 69 84 88 44 *** 55 60 74 64 90 71
NH Yokosuka 73 70 86 89 66 88 52 58 68 79 89 73
Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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