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All Users , Overseas Navy Customer Service Problem Getting Help from Customer Service |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 59 | 61 | 63 | 4 |
| CONUS MHS | 53 | 49 | 49 | -4 |
| NAVY | 55 | 49 | 49 | -7 |
| OVERSEAS | 58 | 53 | 52 | -6 |
| Overseas Navy | 66 | 54 | 50 | -16 |
| NH Guam-Agana | *** | *** | 58 | *** |
| NH Okinawa | *** | 53 | 33 | *** |
| NH Yokosuka | 66 | 58 | 59 | -6 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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