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All Users , Overseas Air Force
2005 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behavior
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behavior
Benchmark 76 76 91 90 63 87 58 72 73 74 91 80
CONUS MHS 66 67 87 86 54 82 54 60 69 68 90 73
AIR FORCE 67 66 87 86 56 83 56 59 65 69 92 77
OVERSEAS 67 67 87 86 57 77 53 57 67 65 89 76
Overseas Air Force 68 68 88 86 60 75 56 59 59 62 91 81
18th Med Grp-Kadena AB 71 65 86 83 58 *** 61 59 62 62 92 78
48th Med Grp-Lakenheath 74 71 88 88 58 67 59 62 63 66 91 81
52nd Med Grp-Spangdahlem 69 77 89 86 66 82 52 60 58 60 91 78
86th Med Grp-Ramstein 64 66 86 85 63 86 52 54 59 60 89 77
Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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