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All Users , North Army
2005 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behavior
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behavior
Benchmark 76 76 91 90 63 87 58 72 73 74 91 80
CONUS MHS 66 67 87 86 54 82 54 60 69 68 90 73
ARMY 65 63 85 84 55 81 54 56 71 67 89 73
NORTH 66 68 87 86 53 83 53 59 70 68 90 73
North Army 63 64 84 84 54 82 53 57 71 67 90 73
Blanchfield ACH 61 61 77 80 61 91 59 53 62 74 88 70
Dewitt ACH 61 66 86 84 51 77 53 59 70 69 91 79
Guthrie AHC 70 70 91 87 56 85 53 62 75 65 89 71
Ireland ACH 65 65 86 82 51 79 51 56 67 58 88 74
Keller ACH 63 66 90 89 46 71 36 57 71 60 86 80
Kenner AHC 60 54 82 80 55 85 54 51 71 67 91 73
Kimbrough Amb Car Cen-Ft Meade 61 60 83 86 51 81 52 57 71 71 91 ***
McDonald ACH 66 64 89 88 63 90 55 60 78 75 89 70
Walter Reed AMC 62 62 83 87 53 79 55 58 71 65 93 68
Womack AMC 63 64 84 81 58 83 54 56 68 65 91 68
Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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