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All Users , North Army Customer Service Problem Getting Help from Customer Service |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 59 | 61 | 63 | 4 |
| CONUS MHS | 53 | 49 | 49 | -4 |
| ARMY | 53 | 50 | 49 | -4 |
| NORTH | 47 | 44 | 49 | 2 |
| North Army | 45 | 44 | 48 | 3 |
| Blanchfield ACH | 43 | 34 | 58 | 15 |
| Dewitt ACH | 46 | 44 | 41 | -4 |
| Guthrie AHC | 53 | 51 | 54 | 0 |
| Ireland ACH | 43 | 43 | 46 | 3 |
| Keller ACH | 46 | 40 | 51 | 5 |
| Kenner AHC | 64 | 44 | 48 | -16 |
| Kimbrough Amb Car Cen-Ft Meade | 49 | 40 | 44 | -5 |
| McDonald ACH | 50 | 38 | 56 | 6 |
| Walter Reed AMC | 45 | 51 | 46 | 1 |
| Womack AMC | 41 | 48 | 47 | 6 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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