 |
 |
|||
|
All Users , North Navy Customer Service Problem Finding/Understanding Written Material |
||||
| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 55 | 55 | 54 | -1 |
| CONUS MHS | 49 | 48 | 49 | 0 |
| NAVY | 53 | 52 | 50 | -3 |
| NORTH | 44 | 44 | 49 | 4 |
| North Navy | 47 | 50 | 48 | 1 |
| NBHC Little Creek | *** | *** | 53 | *** |
| NBHC Navsta Sewells | *** | *** | 51 | *** |
| NBHC Oceana | *** | *** | 51 | *** |
| NH Camp Lejeune | 40 | 61 | 47 | 7 |
| NH Cherry Point | 59 | 52 | 48 | -12 |
| NH Great Lakes | 36 | 45 | 45 | 9 |
| NMC Portsmouth | 44 | 51 | 49 | 5 |
| NMCL Annapolis | *** | *** | *** | *** |
| NMCL Patuxent River | *** | *** | 46 | *** |
| NMCL Quantico | 46 | 42 | 43 | -3 |
| NNMC Bethesda | 54 | 41 | 49 | -4 |
| Naval Health Care New England | 47 | 51 | 42 | -5 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||