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All Users , North Navy Customer Service Problem Getting Help from Customer Service |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 59 | 61 | 63 | 4 |
| CONUS MHS | 53 | 49 | 49 | -4 |
| NAVY | 55 | 49 | 49 | -7 |
| NORTH | 47 | 44 | 49 | 2 |
| North Navy | 48 | 46 | 47 | -2 |
| NBHC Little Creek | *** | *** | 48 | *** |
| NBHC Navsta Sewells | *** | *** | 52 | *** |
| NBHC Oceana | *** | *** | 54 | *** |
| NH Camp Lejeune | 47 | 48 | 47 | 0 |
| NH Cherry Point | 51 | 32 | 51 | 0 |
| NH Great Lakes | 45 | 38 | 41 | -4 |
| NMC Portsmouth | 54 | 45 | 49 | -5 |
| NMCL Annapolis | *** | *** | *** | *** |
| NMCL Patuxent River | *** | *** | 47 | *** |
| NMCL Quantico | 45 | 40 | 39 | -6 |
| NNMC Bethesda | 44 | 46 | 42 | -2 |
| Naval Health Care New England | 47 | 47 | 46 | -1 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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