Enrollees with Military PCM , All Regions Courteous and Helpful Office Staff Courteous and Respectful
| 2004 | 2005 | 2006 | Trend
Benchmark | 93 | 93 | 94 | 1
CONUS MHS | 88 | 88 | 88 | 1
ARMY | 84 | 86 | 87 | 3
NAVY | 88 | 89 | 87 | -1
AIR FORCE | 90 | 90 | 90 | 1
OTHER | 93 | 91 | 95 | 1
NORTH | 86 | 88 | 88 | 1
North Army | 83 | 84 | 86 | 3
North Navy | 87 | 88 | 87 | -1
North Air Force | 87 | 89 | 90 | 3
North Other | 94 | 95 | 96 | 2
SOUTH | 88 | 88 | 88 | 0
South Army | 84 | 85 | 86 | 2
South Navy | 91 | 89 | 90 | -1
South Air Force | 90 | 90 | 89 | -1
South Other | 90 | 86 | 92 | 2
WEST | 88 | 89 | 89 | 1
West Army | 86 | 87 | 89 | 4
West Navy | 87 | 89 | 85 | -2
West Air Force | 90 | 90 | 90 | 0
West Other | 97 | 91 | 95 | -1
OVERSEAS | 89 | 88 | 91 | 2
Overseas Europe | 88 | 88 | 89 | 2
Overseas Pacific | 90 | 89 | 92 | 2
Overseas Latin America | 98 | 88 | 91 | -6
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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