Enrollees with Military PCM , South Navy Customer Service 2006
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 49 | 52 | 71
NAVY | 50 | 54 | 73
SOUTH | 51 | 53 | 70
South Navy | 55 | 56 | 74
NBHC Mayport | 60 | 57 | 82
NH Beaufort | 59 | 46 | 70
NH Charleston | 53 | 45 | 70
NH Corpus Christi | 48 | 52 | 71
NH Jacksonville | 61 | 65 | 78
NH Pensacola | 51 | 55 | 71
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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