Active Duty , South Army Customer Service Problem Finding/Understanding Written Material
| 2004 | 2005 | 2006 | Trend
Benchmark | 54 | 53 | 53 | -1
CONUS MHS | 44 | 46 | 45 | 1
ARMY | 42 | 43 | 47 | 5
SOUTH | 47 | 48 | 44 | -3
South Army | 48 | 46 | 46 | -2
Bayne-Jones ACH | *** | *** | *** | ***
Brooke AMC | *** | *** | *** | ***
Darnall ACH | *** | 42 | 55 | ***
Eisenhower AMC | 51 | 45 | 56 | 5
Fox AHC | *** | *** | *** | ***
Lyster ACH | *** | 55 | 40 | ***
Martin ACH | *** | *** | *** | ***
Moncrief ACH | *** | *** | *** | ***
Reynolds ACH | 40 | *** | *** | ***
Winn ACH | *** | 39 | 42 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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