Active Duty , North Navy Customer Service 2006
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 45 | 49 | 68
NAVY | 46 | 52 | 69
NORTH | 44 | 49 | 67
North Navy | 42 | 51 | 67
NBHC Little Creek | 52 | 58 | 88
NBHC Navsta Sewells | 46 | 47 | 61
NBHC Oceana | 40 | 49 | 55
NH Camp Lejeune | *** | *** | ***
NH Cherry Point | *** | *** | ***
NH Great Lakes | 50 | 49 | 61
NMC Portsmouth | 34 | 49 | 66
NMCL Patuxent River | 64 | 58 | 60
NMCL Quantico | 42 | 39 | 63
NNMC Bethesda | 52 | 50 | 65
Naval Health Care New England | 34 | 55 | 66
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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