Prime Enrollees , South Army Customer Service Problem Finding/Understanding Written Material
| 2004 | 2005 | 2006 | Trend
Benchmark | 54 | 53 | 53 | -1
CONUS MHS | 48 | 49 | 51 | 2
ARMY | 49 | 48 | 52 | 3
SOUTH | 52 | 52 | 54 | 2
South Army | 53 | 53 | 54 | 1
Bayne-Jones ACH | *** | 43 | 44 | ***
Brooke AMC | 51 | 57 | 65 | 13
Darnall ACH | 66 | 51 | 63 | -3
Eisenhower AMC | 49 | 47 | 56 | 7
Fox AHC | 54 | 58 | 55 | 1
Lyster ACH | 45 | 54 | 45 | 0
Martin ACH | 57 | 58 | 61 | 3
Moncrief ACH | 76 | 70 | 58 | -19
Reynolds ACH | 52 | 56 | 51 | -1
Winn ACH | 30 | 50 | 46 | 17
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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