Enrollees with Military PCM , West Navy Customer Service 2006
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 49 | 52 | 71
NAVY | 50 | 54 | 73
WEST | 50 | 53 | 72
West Navy | 53 | 54 | 75
NACC Port Hueneme | 53 | 52 | 74
NBHC NAS North Island | 53 | 53 | 78
NBHC NTC San Diego | 56 | 50 | 72
NH Bremerton | 33 | 47 | 64
NH Camp Pendleton | 40 | 50 | 70
NH LeMoore | 73 | 64 | 77
NH Oak Harbor | 64 | 52 | 75
NH Twentynine Palms | 56 | 67 | 69
NMC San Diego | 61 | 56 | 81
NMCL Pearl Harbor | 51 | 56 | 75
TRICARE Outpatient-Chula Vista | 57 | 49 | 77
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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