Enrollees with Military PCM , South Air Force Customer Service 2006
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 49 | 52 | 71
AIR FORCE | 49 | 52 | 71
SOUTH | 51 | 53 | 70
South Air Force | 51 | 54 | 73
12th Med Grp-Randolph | 45 | 53 | 71
17th Med Grp-Goodfellow | 45 | 39 | 69
20th Med Grp-Shaw | 48 | 61 | 73
2nd Med Grp-Barksdale | 47 | 49 | 74
314th Med Grp-Little Rock | 42 | 58 | 79
325th Med Grp-Tyndall | 60 | 61 | 74
42nd Med Grp-Maxwell | 51 | 57 | 75
45th Med Grp-Patrick | 64 | 59 | 79
59th Med Wing-Lackland | 55 | 50 | 78
6th Med Grp-MacDill | 54 | 49 | 68
72nd Med Grp-Tinker | 52 | 57 | 72
78th Med Grp-Robins | 55 | 52 | 69
7th Med Grp-Dyess | 55 | 49 | 72
81st Med Grp-Keesler | 33 | 51 | 81
82nd Med Grp-Sheppard | 47 | 62 | 70
96th Med Grp-Eglin | 51 | 53 | 52
South Region-Air force | 61 | 52 | 77
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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