All Users , North Army Customer Service Problem Finding/Understanding Written Material
| 2004 | 2005 | 2006 | Trend
Benchmark | 54 | 53 | 53 | -1
CONUS MHS | 47 | 49 | 49 | 2
ARMY | 48 | 48 | 51 | 2
NORTH | 44 | 47 | 48 | 4
North Army | 44 | 45 | 49 | 5
Blanchfield ACH | 51 | 47 | 56 | 5
Dewitt ACH | 36 | 41 | 44 | 9
Guthrie AHC | 49 | 50 | 42 | -7
Ireland ACH | 36 | 47 | 53 | 17
Kenner AHC | *** | 39 | 54 | ***
Kimbrough Amb Car Cen-Ft Meade | 43 | 47 | 53 | 10
McDonald ACH | 45 | 52 | 51 | 6
Walter Reed AMC | 47 | 40 | 49 | 2
Womack AMC | 44 | 50 | 48 | 4
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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