All Users , Overseas Europe Customer Service Problem Getting Help from Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 60 | 63 | 63 | 3
CONUS MHS | 52 | 48 | 54 | 2
OVERSEAS | 55 | 51 | 55 | 0
Overseas Europe | 55 | 53 | 56 | 1
48th Med Grp-Lakenheath | 51 | 67 | 50 | -1
86th Med Grp-Ramstein | 59 | 57 | 46 | -13
Heidelberg Meddac | 58 | 59 | 56 | -2
Landstuhl Regional Medcen | 49 | 43 | 63 | 14
Wuerzburg Meddac | 43 | 57 | 46 | 4
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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