All Users , North Air Force Customer Service Problem Finding/Understanding Written Material
| 2004 | 2005 | 2006 | Trend
Benchmark | 54 | 53 | 53 | -1
CONUS MHS | 47 | 49 | 49 | 2
AIR FORCE | 49 | 52 | 48 | -1
NORTH | 44 | 47 | 48 | 4
North Air Force | 43 | 51 | 50 | 6
1st Med Grp-Langley | 47 | 51 | 50 | 3
375th Med Grp-Scott | 42 | 46 | 47 | 5
66th Med Grp-Hanscom | 40 | 43 | 57 | 17
74th Med Grp-Wright-Patterson | 37 | 53 | 48 | 10
North Region-Air force | *** | 58 | 44 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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