All Users , South Navy Customer Service 2006
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 49 | 54 | 68
NAVY | 49 | 55 | 71
SOUTH | 52 | 54 | 69
South Navy | 53 | 58 | 73
NBHC Mayport | 60 | 58 | 81
NH Beaufort | 58 | 44 | 68
NH Charleston | 60 | 55 | 72
NH Corpus Christi | 47 | 52 | 72
NH Jacksonville | 60 | 61 | 79
NH Pensacola | 51 | 59 | 74
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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