Enrollees with Military PCM , North Air Force Customer Service Problem Getting Help from Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 60 | 63 | 63 | 3
CONUS MHS | 51 | 48 | 52 | 1
AIR FORCE | 52 | 50 | 52 | 0
NORTH | 47 | 46 | 52 | 5
North Air Force | 47 | 47 | 49 | 2
1st Med Grp-Langley | 47 | 45 | 43 | -4
375th Med Grp-Scott | 48 | 34 | 55 | 7
66th Med Grp-Hanscom | 46 | 43 | 45 | -1
74th Med Grp-Wright-Patterson | 38 | 54 | 45 | 8
North Region-Air force | *** | 56 | 55 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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