Enrollees with Military PCM , West Army Customer Service 2006
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 49 | 52 | 71
ARMY | 52 | 53 | 72
WEST | 50 | 53 | 72
West Army | 55 | 57 | 75
Evans ACH | 61 | 58 | 70
Irwin ACH | 54 | 46 | 78
L. Wood ACH | 56 | 52 | 80
Madigan AMC | 63 | 62 | 71
Munson AHC | 48 | 43 | 65
R W Bliss AHC | 48 | 46 | 69
Tripler AMC | 61 | 67 | 85
Weed ACH | 34 | 64 | 71
William Beaumont AMC | 48 | 47 | 70
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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