Standard/Extra Users , All Regions Courteous and Helpful Office Staff Courteous and Respectful
| 2004 | 2005 | 2006 | Trend
Benchmark | 93 | 93 | 94 | 1
CONUS MHS | 94 | 93 | 94 | 0
ARMY | 94 | 93 | 92 | -2
NAVY | 94 | 93 | 95 | 1
AIR FORCE | 95 | 93 | 90 | -5
OTHER | 94 | 93 | 95 | 1
NORTH | 95 | 92 | 95 | 0
North Army | 94 | 94 | 90 | -3
North Navy | 96 | 95 | 96 | 0
North Air Force | 95 | 93 | 94 | -1
North Other | 94 | 91 | 96 | 2
SOUTH | 94 | 92 | 94 | 0
South Army | 94 | 94 | 92 | -2
South Navy | 92 | 89 | 95 | 3
South Air Force | 96 | 92 | 87 | -8
South Other | 94 | 93 | 96 | 1
WEST | 93 | 94 | 93 | 0
West Army | 94 | 98 | 95 | 1
West Navy | 88 | 93 | 91 | 3
West Air Force | 96 | 95 | 89 | -7
West Other | 93 | 93 | 94 | 1
OVERSEAS | 93 | 86 | 91 | -2
Overseas Europe | 95 | 77 | 94 | -2
Overseas Pacific | 89 | 96 | 88 | -2
Overseas Latin America | *** | *** | 91 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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