Active Duty , West Air Force Customer Service 2006
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 45 | 49 | 68
AIR FORCE | 45 | 48 | 68
WEST | 46 | 50 | 71
West Air Force | 42 | 47 | 70
10th Med Grp-USAF Academy | *** | *** | 66
21st Med Grp-Peterson | 55 | 38 | 69
30th Med Grp-Vandenberg | *** | *** | 66
355th Med Grp-Davis Monthan | 42 | 40 | 64
366th Med Grp-Mountain Home | 41 | 50 | 56
377th Med Grp-Kirtland | 35 | *** | ***
3rd Med Grp-Elmendorf | 32 | 53 | 71
509th Med Grp-Whiteman | *** | *** | ***
55th Med Grp-Offutt | *** | *** | ***
56th Med Grp-Luke | 43 | 49 | 71
60th Med Grp-Travis | *** | 42 | 77
61st Med Squad-Los Angeles | 40 | 43 | 60
75th Med Grp-Hill | 34 | 35 | 59
92nd Med Grp-Fairchild | *** | 34 | 57
99th Med Grp-O'Callaghan Hosp | *** | *** | ***
West Region-Air force | 48 | 50 | 85
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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