All Users , All Regions Claims Processing Claims Handled in a Reasonable Time
| 2004 | 2005 | 2006 | Trend
Benchmark | 82 | 85 | 88 | 6
CONUS MHS | 80 | 81 | 84 | 4
ARMY | 79 | 79 | 83 | 3
NAVY | 79 | 82 | 82 | 3
AIR FORCE | 81 | 82 | 83 | 1
OTHER | 81 | 80 | 85 | 4
NORTH | 77 | 81 | 85 | 7
North Army | 77 | 79 | 83 | 6
North Navy | 78 | 84 | 85 | 8
North Air Force | 75 | 82 | 81 | 7
North Other | 78 | 80 | 86 | 8
SOUTH | 82 | 81 | 83 | 1
South Army | 81 | 80 | 81 | 0
South Navy | 80 | 82 | 81 | 1
South Air Force | 83 | 81 | 82 | -1
South Other | 83 | 81 | 84 | 1
WEST | 82 | 81 | 85 | 3
West Army | 79 | 78 | 84 | 5
West Navy | 80 | 82 | 80 | 0
West Air Force | 83 | 83 | 85 | 2
West Other | 83 | 80 | 87 | 4
OVERSEAS | 80 | 75 | 79 | -2
Overseas Europe | 82 | 79 | 80 | -2
Overseas Pacific | 78 | 66 | 76 | -3
Overseas Latin America | 76 | 83 | 79 | 3
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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