Prime Enrollees , Overseas Europe Customer Service Problem Getting Help from Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 60 | 63 | 63 | 3
CONUS MHS | 52 | 48 | 53 | 1
OVERSEAS | 55 | 52 | 55 | 0
Overseas Europe | 53 | 56 | 55 | 2
48th Med Grp-Lakenheath | 49 | 69 | 43 | -6
86th Med Grp-Ramstein | 61 | 58 | 44 | -17
Heidelberg Meddac | 54 | 68 | 52 | -2
Landstuhl Regional Medcen | 52 | 44 | 61 | 9
Wuerzburg Meddac | *** | 63 | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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