Active Duty , North Air Force Customer Service Problem Getting Help from Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 60 | 63 | 63 | 3
CONUS MHS | 47 | 43 | 49 | 1
AIR FORCE | 49 | 47 | 48 | -1
NORTH | 45 | 42 | 49 | 4
North Air Force | 46 | 44 | 47 | 1
1st Med Grp-Langley | 48 | 38 | 49 | 1
375th Med Grp-Scott | 54 | 28 | 52 | -2
66th Med Grp-Hanscom | 44 | 39 | 42 | -2
74th Med Grp-Wright-Patterson | 43 | 54 | 44 | 1
North Region-Air force | *** | 54 | 59 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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