All Users , South Army Customer Service 2006
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 49 | 54 | 68
ARMY | 51 | 54 | 71
SOUTH | 52 | 54 | 69
South Army | 51 | 54 | 71
Bayne-Jones ACH | 47 | 52 | 77
Brooke AMC | 61 | 46 | 66
Darnall ACH | 62 | 63 | 74
Eisenhower AMC | 52 | 45 | 73
Fox AHC | 56 | 57 | 76
Lyster ACH | 44 | 46 | 69
Martin ACH | 53 | 52 | 70
Moncrief ACH | 59 | 53 | 78
Reynolds ACH | 46 | 62 | 70
Winn ACH | 44 | 61 | 73
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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