Retirees and Dependents , All Regions Claims Processing Claims Handled Correctly
| 2004 | 2005 | 2006 | Trend
Benchmark | 85 | 87 | 90 | 5
CONUS MHS | 86 | 84 | 89 | 3
ARMY | 84 | 84 | 89 | 5
NAVY | 87 | 85 | 90 | 3
AIR FORCE | 84 | 86 | 88 | 4
OTHER | 86 | 83 | 89 | 3
NORTH | 83 | 84 | 90 | 7
North Army | 79 | 83 | 88 | 9
North Navy | 86 | 84 | 91 | 5
North Air Force | 79 | 84 | 88 | 9
North Other | 84 | 84 | 91 | 6
SOUTH | 86 | 83 | 87 | 1
South Army | 87 | 85 | 90 | 3
South Navy | 88 | 87 | 92 | 4
South Air Force | 85 | 85 | 88 | 3
South Other | 86 | 81 | 86 | -1
WEST | 87 | 86 | 90 | 3
West Army | 87 | 86 | 89 | 2
West Navy | 89 | 85 | 86 | -3
West Air Force | 84 | 88 | 88 | 4
West Other | 87 | 86 | 91 | 4
OVERSEAS | 91 | 77 | 78 | -13
Overseas Europe | 92 | 72 | 78 | -14
Overseas Pacific | *** | 87 | 70 | ***
Overseas Latin America | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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