Active Duty , All Regions Customer Service Problem with Paperwork
| 2004 | 2005 | 2006 | Trend
Benchmark | 68 | 73 | 72 | 5
CONUS MHS | 64 | 63 | 68 | 3
ARMY | 64 | 64 | 68 | 4
NAVY | 65 | 65 | 69 | 3
AIR FORCE | 67 | 68 | 68 | 2
OTHER | 63 | 57 | 65 | 2
NORTH | 63 | 61 | 67 | 4
North Army | 65 | 63 | 66 | 1
North Navy | 63 | 62 | 67 | 4
North Air Force | 65 | 66 | 61 | -4
North Other | 60 | 53 | 72 | 12
SOUTH | 67 | 64 | 64 | -2
South Army | 61 | 62 | 65 | 3
South Navy | 68 | 64 | 69 | 1
South Air Force | 67 | 68 | 67 | 0
South Other | 77 | 61 | 54 | -23
WEST | 64 | 65 | 71 | 7
West Army | 65 | 66 | 76 | 10
West Navy | 65 | 66 | 73 | 8
West Air Force | 64 | 67 | 70 | 6
West Other | 61 | 59 | 66 | 5
OVERSEAS | 69 | 68 | 71 | 3
Overseas Europe | 70 | 69 | 70 | 1
Overseas Pacific | 68 | 66 | 72 | 4
Overseas Latin America | 56 | *** | *** | ***
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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