Prime Enrollees , West Army Customer Service Problem Getting Help from Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 60 | 63 | 63 | 3
CONUS MHS | 52 | 48 | 53 | 1
ARMY | 52 | 48 | 54 | 2
WEST | 57 | 48 | 52 | -4
West Army | 53 | 47 | 57 | 4
Evans ACH | 49 | 51 | 55 | 7
Irwin ACH | 49 | 38 | 48 | -1
L. Wood ACH | 40 | 49 | 49 | 9
Madigan AMC | 66 | 48 | 59 | -7
Munson AHC | 52 | 47 | 44 | -8
R W Bliss AHC | 54 | 48 | 46 | -8
Tripler AMC | 55 | 47 | 69 | 14
Weed ACH | 52 | 45 | 64 | 12
William Beaumont AMC | 50 | 47 | 48 | -2
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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