Enrollees with Military PCM , West Navy Customer Service Problem with Paperwork
| 2004 | 2005 | 2006 | Trend
Benchmark | 68 | 73 | 72 | 5
CONUS MHS | 67 | 67 | 71 | 3
NAVY | 68 | 67 | 73 | 5
WEST | 69 | 68 | 72 | 3
West Navy | 71 | 70 | 75 | 4
NACC Port Hueneme | *** | 52 | 74 | ***
NBHC NAS North Island | *** | 81 | 78 | ***
NBHC NTC San Diego | *** | 70 | 72 | ***
NH Bremerton | 67 | 63 | 64 | -3
NH Camp Pendleton | 68 | 75 | 70 | 2
NH LeMoore | 63 | 70 | 77 | 14
NH Oak Harbor | 75 | 63 | 75 | 0
NH Twentynine Palms | 62 | 75 | 69 | 8
NMC San Diego | 78 | 65 | 81 | 3
NMCL Pearl Harbor | 71 | 68 | 75 | 4
TRICARE Outpatient-Chula Vista | *** | 72 | 77 | ***
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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