All Users , All Regions Claims Processing
| 2004 | 2005 | 2006 | Trend
Benchmark | 83 | 86 | 89 | 5
CONUS MHS | 81 | 81 | 85 | 3
ARMY | 80 | 81 | 83 | 3
NAVY | 80 | 82 | 83 | 3
AIR FORCE | 82 | 83 | 84 | 2
OTHER | 82 | 80 | 86 | 4
NORTH | 78 | 81 | 85 | 7
North Army | 78 | 80 | 83 | 6
North Navy | 78 | 83 | 86 | 8
North Air Force | 75 | 82 | 82 | 7
North Other | 79 | 80 | 87 | 8
SOUTH | 83 | 81 | 83 | 0
South Army | 82 | 81 | 81 | -1
South Navy | 82 | 82 | 82 | 0
South Air Force | 83 | 82 | 82 | -1
South Other | 84 | 80 | 84 | 0
WEST | 83 | 82 | 86 | 3
West Army | 80 | 80 | 86 | 6
West Navy | 83 | 84 | 82 | -1
West Air Force | 83 | 85 | 86 | 2
West Other | 85 | 81 | 88 | 4
OVERSEAS | 82 | 78 | 82 | -1
Overseas Europe | 85 | 82 | 83 | -2
Overseas Pacific | 78 | 69 | 78 | 0
Overseas Latin America | 78 | 86 | 83 | 5
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users