All Users , West Army Customer Service Problem Finding/Understanding Written Material
| 2004 | 2005 | 2006 | Trend
Benchmark | 54 | 53 | 53 | -1
CONUS MHS | 47 | 49 | 49 | 2
ARMY | 48 | 48 | 51 | 2
WEST | 48 | 47 | 48 | 0
West Army | 46 | 47 | 54 | 8
Evans ACH | 47 | 38 | 57 | 11
Irwin ACH | 39 | 51 | 58 | 19
L. Wood ACH | 47 | 41 | 53 | 6
Madigan AMC | 40 | 50 | 62 | 22
Munson AHC | 30 | 53 | 49 | 19
R W Bliss AHC | 41 | 51 | 49 | 8
Tripler AMC | 66 | 42 | 56 | -10
Weed ACH | 52 | 43 | 35 | -17
William Beaumont AMC | 42 | 47 | 51 | 9
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users