All Users , All Regions Claims Processing Claims Handled Correctly
| 2004 | 2005 | 2006 | Trend
Benchmark | 85 | 87 | 90 | 5
CONUS MHS | 82 | 82 | 85 | 3
ARMY | 81 | 82 | 84 | 3
NAVY | 82 | 82 | 85 | 3
AIR FORCE | 83 | 84 | 85 | 2
OTHER | 83 | 80 | 87 | 3
NORTH | 79 | 81 | 86 | 7
North Army | 78 | 80 | 83 | 5
North Navy | 79 | 82 | 87 | 8
North Air Force | 75 | 82 | 83 | 8
North Other | 80 | 80 | 87 | 7
SOUTH | 84 | 81 | 83 | -1
South Army | 82 | 82 | 80 | -2
South Navy | 83 | 81 | 83 | -1
South Air Force | 84 | 82 | 83 | -2
South Other | 85 | 79 | 84 | -1
WEST | 85 | 84 | 88 | 3
West Army | 81 | 83 | 88 | 7
West Navy | 85 | 85 | 84 | -2
West Air Force | 84 | 86 | 87 | 3
West Other | 86 | 82 | 90 | 4
OVERSEAS | 84 | 82 | 85 | 1
Overseas Europe | 88 | 85 | 86 | -1
Overseas Pacific | 78 | 73 | 81 | 2
Overseas Latin America | 80 | 89 | 87 | 7
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users