All Users , West Air Force Customer Service Problem Finding/Understanding Written Material
| 2004 | 2005 | 2006 | Trend
Benchmark | 54 | 53 | 53 | -1
CONUS MHS | 47 | 49 | 49 | 2
AIR FORCE | 49 | 52 | 48 | -1
WEST | 48 | 47 | 48 | 0
West Air Force | 48 | 51 | 46 | -3
10th Med Grp-USAF Academy | 31 | 50 | 37 | 6
21st Med Grp-Peterson | 45 | 44 | 54 | 9
30th Med Grp-Vandenberg | 61 | 52 | 54 | -6
355th Med Grp-Davis Monthan | 45 | 41 | 48 | 3
366th Med Grp-Mountain Home | 54 | 54 | 47 | -7
377th Med Grp-Kirtland | 47 | 47 | 40 | -7
3rd Med Grp-Elmendorf | 40 | 39 | 41 | 1
509th Med Grp-Whiteman | 61 | 53 | 55 | -6
55th Med Grp-Offutt | 37 | 49 | 46 | 9
56th Med Grp-Luke | 50 | 57 | 54 | 4
60th Med Grp-Travis | 37 | 51 | 43 | 6
61st Med Squad-Los Angeles | 46 | 46 | 30 | -15
75th Med Grp-Hill | 45 | 40 | 47 | 1
92nd Med Grp-Fairchild | 52 | 54 | 51 | -1
99th Med Grp-O'Callaghan Hosp | 56 | 61 | 41 | -15
West Region-Air force | *** | 64 | 50 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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