Prime Enrollees , All Regions Claims Processing Claims Handled in a Reasonable Time
| 2004 | 2005 | 2006 | Trend
Benchmark | 82 | 85 | 88 | 6
CONUS MHS | 80 | 81 | 84 | 3
ARMY | 79 | 80 | 83 | 4
NAVY | 78 | 82 | 82 | 4
AIR FORCE | 81 | 81 | 83 | 3
OTHER | 82 | 80 | 85 | 3
NORTH | 74 | 81 | 83 | 9
North Army | 76 | 79 | 82 | 6
North Navy | 75 | 85 | 85 | 10
North Air Force | 74 | 85 | 80 | 6
North Other | 73 | 79 | 84 | 11
SOUTH | 83 | 80 | 83 | -1
South Army | 81 | 81 | 81 | -1
South Navy | 80 | 81 | 82 | 1
South Air Force | 82 | 80 | 82 | 0
South Other | 86 | 80 | 84 | -2
WEST | 82 | 81 | 86 | 3
West Army | 80 | 78 | 86 | 6
West Navy | 81 | 82 | 81 | 0
West Air Force | 82 | 82 | 86 | 4
West Other | 85 | 81 | 87 | 2
OVERSEAS | 81 | 75 | 81 | 0
Overseas Europe | 83 | 79 | 82 | -1
Overseas Pacific | 80 | 66 | 78 | -2
Overseas Latin America | 71 | 88 | 82 | 11
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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