Active Duty , All Regions Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 61 | 63 | 63 | 2
CONUS MHS | 52 | 51 | 54 | 2
ARMY | 51 | 49 | 55 | 4
NAVY | 54 | 53 | 56 | 2
AIR FORCE | 54 | 55 | 54 | 0
OTHER | 52 | 48 | 50 | -2
NORTH | 51 | 50 | 53 | 3
North Army | 48 | 47 | 53 | 6
North Navy | 53 | 52 | 53 | 0
North Air Force | 52 | 53 | 52 | -1
North Other | 50 | 47 | 56 | 5
SOUTH | 54 | 52 | 52 | -2
South Army | 54 | 50 | 53 | -1
South Navy | 56 | 51 | 58 | 2
South Air Force | 53 | 56 | 54 | 1
South Other | 57 | 48 | 40 | -17
WEST | 51 | 52 | 56 | 4
West Army | 50 | 50 | 61 | 11
West Navy | 53 | 54 | 58 | 5
West Air Force | 53 | 53 | 53 | 0
West Other | 50 | 48 | 50 | 0
OVERSEAS | 57 | 55 | 57 | 0
Overseas Europe | 58 | 56 | 59 | 1
Overseas Pacific | 58 | 53 | 55 | -3
Overseas Latin America | 48 | *** | *** | ***
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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