Standard/Extra Users , All Regions Customer Service Problem Getting Help from Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 60 | 63 | 63 | 3
CONUS MHS | 51 | 50 | 56 | 5
ARMY | 49 | 44 | 54 | 5
NAVY | 48 | 44 | 65 | 17
AIR FORCE | 59 | 49 | 44 | -15
OTHER | 51 | 52 | 56 | 5
NORTH | 46 | 52 | 64 | 18
North Army | 43 | 45 | 61 | 19
North Navy | 46 | 47 | 65 | 20
North Air Force | 57 | 41 | 42 | -15
North Other | 46 | 56 | 67 | 21
SOUTH | 51 | 56 | 53 | 2
South Army | 39 | 48 | 59 | 20
South Navy | 50 | 42 | 69 | 18
South Air Force | 60 | 55 | 37 | -22
South Other | 52 | 60 | 52 | 0
WEST | 58 | 42 | 47 | -11
West Army | 69 | 46 | 34 | -35
West Navy | 50 | 35 | 62 | 12
West Air Force | 60 | 52 | 47 | -13
West Other | 58 | 41 | 47 | -11
OVERSEAS | 58 | 42 | 52 | -5
Overseas Europe | *** | 32 | 65 | ***
Overseas Pacific | *** | *** | 37 | ***
Overseas Latin America | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users