Active Duty , West Air Force Customer Service Problem Finding/Understanding Written Material
| 2004 | 2005 | 2006 | Trend
Benchmark | 54 | 53 | 53 | -1
CONUS MHS | 44 | 46 | 45 | 1
AIR FORCE | 46 | 50 | 45 | -1
WEST | 41 | 45 | 46 | 5
West Air Force | 43 | 46 | 42 | -1
10th Med Grp-USAF Academy | *** | *** | *** | ***
21st Med Grp-Peterson | 62 | 26 | 55 | -7
30th Med Grp-Vandenberg | *** | *** | *** | ***
355th Med Grp-Davis Monthan | *** | 49 | 42 | ***
366th Med Grp-Mountain Home | *** | 50 | 41 | ***
377th Med Grp-Kirtland | 40 | 36 | 35 | -5
3rd Med Grp-Elmendorf | *** | *** | 32 | ***
509th Med Grp-Whiteman | *** | *** | *** | ***
55th Med Grp-Offutt | *** | *** | *** | ***
56th Med Grp-Luke | *** | *** | 43 | ***
60th Med Grp-Travis | *** | *** | *** | ***
61st Med Squad-Los Angeles | *** | *** | 40 | ***
75th Med Grp-Hill | *** | 38 | 34 | ***
92nd Med Grp-Fairchild | *** | 51 | *** | ***
99th Med Grp-O'Callaghan Hosp | *** | *** | *** | ***
West Region-Air force | *** | 55 | 48 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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