Retirees and Dependents , All Regions Customer Service Problem Finding/Understanding Written Material
| 2004 | 2005 | 2006 | Trend
Benchmark | 54 | 53 | 53 | -1
CONUS MHS | 51 | 51 | 52 | 1
ARMY | 52 | 54 | 54 | 2
NAVY | 53 | 53 | 52 | -1
AIR FORCE | 51 | 55 | 51 | 0
OTHER | 50 | 48 | 51 | 2
NORTH | 45 | 49 | 49 | 4
North Army | 45 | 48 | 51 | 6
North Navy | 46 | 54 | 51 | 5
North Air Force | 39 | 55 | 51 | 12
North Other | 46 | 46 | 48 | 2
SOUTH | 53 | 54 | 56 | 3
South Army | 61 | 62 | 57 | -5
South Navy | 61 | 54 | 60 | -1
South Air Force | 57 | 54 | 54 | -2
South Other | 48 | 52 | 56 | 8
WEST | 55 | 49 | 49 | -6
West Army | 44 | 57 | 57 | 14
West Navy | 55 | 50 | 46 | -10
West Air Force | 51 | 56 | 48 | -4
West Other | 59 | 43 | 48 | -11
OVERSEAS | 34 | 38 | 44 | 10
Overseas Europe | 51 | 50 | 41 | -10
Overseas Pacific | *** | 42 | 34 | ***
Overseas Latin America | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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