Active Duty , All Regions Courteous and Helpful Office Staff Helpful
| 2004 | 2005 | 2006 | Trend
Benchmark | 87 | 88 | 88 | 1
CONUS MHS | 77 | 79 | 79 | 2
ARMY | 73 | 76 | 77 | 4
NAVY | 77 | 79 | 75 | -2
AIR FORCE | 79 | 80 | 80 | 1
OTHER | 82 | 86 | 87 | 5
NORTH | 77 | 80 | 78 | 1
North Army | 74 | 78 | 76 | 2
North Navy | 75 | 78 | 73 | -2
North Air Force | 79 | 80 | 81 | 2
North Other | 87 | 90 | 89 | 3
SOUTH | 77 | 78 | 79 | 1
South Army | 73 | 76 | 75 | 2
South Navy | 82 | 80 | 79 | -3
South Air Force | 78 | 80 | 79 | 1
South Other | 78 | 78 | 86 | 8
WEST | 76 | 77 | 79 | 3
West Army | 71 | 74 | 81 | 10
West Navy | 74 | 77 | 74 | 0
West Air Force | 80 | 78 | 80 | 0
West Other | 80 | 87 | 86 | 6
OVERSEAS | 78 | 81 | 80 | 1
Overseas Europe | 80 | 81 | 79 | -2
Overseas Pacific | 76 | 80 | 80 | 5
Overseas Latin America | 91 | 87 | 90 | -1
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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