Active Duty , West Navy Customer Service 2006
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 45 | 49 | 68
NAVY | 46 | 52 | 69
WEST | 46 | 50 | 71
West Navy | 49 | 53 | 73
NACC Port Hueneme | 45 | 47 | 70
NBHC NAS North Island | 48 | 57 | 82
NBHC NTC San Diego | 55 | *** | 77
NH Bremerton | *** | 44 | ***
NH Camp Pendleton | 36 | 45 | 69
NH LeMoore | *** | *** | ***
NH Oak Harbor | *** | *** | ***
NH Twentynine Palms | *** | *** | ***
NMC San Diego | 51 | 52 | 74
NMCL Pearl Harbor | 30 | 56 | 61
TRICARE Outpatient-Chula Vista | *** | *** | ***
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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