Prime Enrollees , West Army Customer Service 2006
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 51 | 53 | 69
ARMY | 52 | 54 | 72
WEST | 50 | 52 | 71
West Army | 55 | 57 | 75
Evans ACH | 58 | 55 | 68
Irwin ACH | 58 | 48 | 78
L. Wood ACH | 52 | 49 | 80
Madigan AMC | 60 | 59 | 69
Munson AHC | 49 | 44 | 65
R W Bliss AHC | 49 | 46 | 69
Tripler AMC | 59 | 69 | 84
Weed ACH | 33 | 64 | 71
William Beaumont AMC | 47 | 48 | 69
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users