All Users , West Navy Customer Service Problem Getting Help from Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 60 | 63 | 63 | 3
CONUS MHS | 52 | 48 | 54 | 2
NAVY | 53 | 49 | 55 | 2
WEST | 57 | 47 | 52 | -5
West Navy | 57 | 48 | 53 | -4
NACC Port Hueneme | *** | 55 | 53 | ***
NBHC NAS North Island | *** | 58 | 54 | ***
NBHC NTC San Diego | *** | 45 | 48 | ***
NH Bremerton | 50 | 49 | 46 | -4
NH Camp Pendleton | 65 | 52 | 48 | -17
NH LeMoore | 68 | 46 | 63 | -5
NH Oak Harbor | 61 | 41 | 52 | -8
NH Twentynine Palms | 63 | 56 | 69 | 6
NMC San Diego | 59 | 44 | 53 | -6
NMCL Pearl Harbor | 60 | 37 | 57 | -4
TRICARE Outpatient-Chula Vista | *** | 37 | 52 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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