All Users , West Navy Customer Service Problem Finding/Understanding Written Material
| 2004 | 2005 | 2006 | Trend
Benchmark | 54 | 53 | 53 | -1
CONUS MHS | 47 | 49 | 49 | 2
NAVY | 49 | 52 | 49 | 0
WEST | 48 | 47 | 48 | 0
West Navy | 51 | 50 | 50 | -1
NACC Port Hueneme | *** | 45 | 54 | ***
NBHC NAS North Island | *** | 61 | 52 | ***
NBHC NTC San Diego | *** | 53 | 54 | ***
NH Bremerton | 25 | 46 | 35 | 11
NH Camp Pendleton | 55 | 52 | 43 | -12
NH LeMoore | 52 | 53 | 63 | 12
NH Oak Harbor | 43 | 45 | 63 | 20
NH Twentynine Palms | 51 | 62 | 56 | 5
NMC San Diego | 53 | 52 | 55 | 2
NMCL Pearl Harbor | 53 | 40 | 52 | -1
TRICARE Outpatient-Chula Vista | *** | 59 | 59 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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