Enrollees with Military PCM , North Navy Customer Service 2006
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 49 | 52 | 71
NAVY | 50 | 54 | 73
NORTH | 47 | 52 | 70
North Navy | 46 | 53 | 72
NBHC Little Creek | 56 | 50 | 79
NBHC Navsta Sewells | 48 | 48 | 62
NBHC Oceana | 37 | 50 | 61
NH Camp Lejeune | 55 | 61 | 82
NH Cherry Point | 41 | 62 | 69
NH Great Lakes | 50 | 50 | 69
NMC Portsmouth | 40 | 52 | 71
NMCL Patuxent River | 53 | 56 | 64
NMCL Quantico | 45 | 44 | 71
NNMC Bethesda | 50 | 50 | 61
Naval Health Care New England | 40 | 53 | 75
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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