Enrollees with Military PCM , West Other Customer Service Problem with Paperwork
| 2004 | 2005 | 2006 | Trend
Benchmark | 68 | 73 | 72 | 5
CONUS MHS | 67 | 67 | 71 | 3
OTHER | 64 | 62 | 61 | -3
WEST | 69 | 68 | 72 | 3
West Other | 68 | 66 | 57 | -10
Out of Catchment West Region | 69 | 70 | 64 | -5
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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