Enrollees with Military PCM , West Other Customer Service 2006
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 49 | 52 | 71
OTHER | 41 | 48 | 61
WEST | 50 | 53 | 72
West Other | 40 | 42 | 57
Out of Catchment West Region | 42 | 50 | 64
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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