Enrollees with Military PCM , North Army Customer Service Problem Getting Help from Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 60 | 63 | 63 | 3
CONUS MHS | 51 | 48 | 52 | 1
ARMY | 51 | 47 | 53 | 2
NORTH | 47 | 46 | 52 | 5
North Army | 44 | 42 | 52 | 8
Blanchfield ACH | 36 | 44 | 54 | 18
Dewitt ACH | 52 | 39 | 49 | -3
Guthrie AHC | 47 | 51 | 59 | 12
Ireland ACH | 45 | 46 | 50 | 5
Kenner AHC | 60 | 43 | 59 | -1
Kimbrough Amb Car Cen-Ft Meade | 35 | 42 | 44 | 10
McDonald ACH | 39 | 48 | 54 | 15
Walter Reed AMC | 44 | 45 | 47 | 3
Womack AMC | 43 | 38 | 55 | 12
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users