All Users , All Regions Customer Service Problem with Paperwork
| 2004 | 2005 | 2006 | Trend
Benchmark | 68 | 73 | 72 | 5
CONUS MHS | 67 | 65 | 68 | 1
ARMY | 68 | 67 | 71 | 3
NAVY | 68 | 67 | 71 | 4
AIR FORCE | 69 | 69 | 70 | 1
OTHER | 65 | 60 | 64 | -2
NORTH | 65 | 63 | 67 | 1
North Army | 69 | 66 | 69 | 0
North Navy | 64 | 64 | 70 | 6
North Air Force | 65 | 69 | 66 | 0
North Other | 63 | 58 | 62 | -1
SOUTH | 68 | 66 | 69 | 1
South Army | 66 | 67 | 71 | 5
South Navy | 65 | 69 | 73 | 8
South Air Force | 69 | 68 | 70 | 0
South Other | 69 | 62 | 65 | -4
WEST | 68 | 66 | 70 | 2
West Army | 68 | 66 | 74 | 6
West Navy | 72 | 67 | 73 | 1
West Air Force | 70 | 70 | 71 | 1
West Other | 63 | 60 | 63 | 0
OVERSEAS | 73 | 70 | 72 | -1
Overseas Europe | 75 | 73 | 73 | -2
Overseas Pacific | 73 | 67 | 72 | -1
Overseas Latin America | 58 | 65 | 65 | 7
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users