Standard/Extra Users , All Regions Customer Service Problem Finding/Understanding Written Material
| 2004 | 2005 | 2006 | Trend
Benchmark | 54 | 53 | 53 | -1
CONUS MHS | 44 | 44 | 44 | 0
ARMY | 43 | 47 | 38 | -5
NAVY | 41 | 45 | 46 | 5
AIR FORCE | 46 | 48 | 38 | -8
OTHER | 44 | 42 | 46 | 2
NORTH | 39 | 44 | 48 | 9
North Army | 34 | 45 | 45 | 10
North Navy | 39 | 45 | 46 | 7
North Air Force | 43 | 48 | 43 | 0
North Other | 40 | 43 | 50 | 10
SOUTH | 44 | 46 | 45 | 1
South Army | 53 | 47 | 32 | -21
South Navy | 45 | 49 | 53 | 8
South Air Force | 51 | 45 | 28 | -22
South Other | 41 | 46 | 48 | 7
WEST | 52 | 40 | 36 | -16
West Army | 35 | 55 | 31 | -4
West Navy | 39 | 34 | 35 | -4
West Air Force | 45 | 50 | 35 | -10
West Other | 57 | 37 | 38 | -19
OVERSEAS | 34 | 43 | 47 | 12
Overseas Europe | 45 | 43 | 42 | -3
Overseas Pacific | *** | 56 | 46 | ***
Overseas Latin America | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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