Prime Enrollees , All Regions Customer Service Problem Finding/Understanding Written Material
| 2004 | 2005 | 2006 | Trend
Benchmark | 54 | 53 | 53 | -1
CONUS MHS | 48 | 49 | 51 | 2
ARMY | 49 | 48 | 52 | 3
NAVY | 51 | 53 | 50 | -1
AIR FORCE | 50 | 53 | 50 | 0
OTHER | 46 | 47 | 50 | 4
NORTH | 45 | 48 | 48 | 3
North Army | 46 | 44 | 48 | 3
North Navy | 48 | 53 | 47 | -1
North Air Force | 43 | 52 | 51 | 8
North Other | 43 | 44 | 46 | 4
SOUTH | 52 | 52 | 54 | 2
South Army | 53 | 53 | 54 | 1
South Navy | 55 | 54 | 54 | -2
South Air Force | 51 | 54 | 52 | 0
South Other | 49 | 50 | 56 | 6
WEST | 48 | 48 | 50 | 2
West Army | 47 | 45 | 55 | 8
West Navy | 53 | 53 | 52 | 0
West Air Force | 49 | 51 | 47 | -2
West Other | 44 | 44 | 48 | 3
OVERSEAS | 53 | 54 | 50 | -3
Overseas Europe | 56 | 56 | 52 | -4
Overseas Pacific | 50 | 54 | 45 | -5
Overseas Latin America | 41 | 44 | 53 | 12
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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