Prime Enrollees , South Air Force Customer Service 2006
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 51 | 53 | 69
AIR FORCE | 50 | 52 | 71
SOUTH | 54 | 54 | 70
South Air Force | 52 | 54 | 73
12th Med Grp-Randolph | 46 | 53 | 71
17th Med Grp-Goodfellow | 47 | 38 | 70
20th Med Grp-Shaw | 48 | 61 | 74
2nd Med Grp-Barksdale | 47 | 50 | 74
314th Med Grp-Little Rock | 42 | 59 | 80
325th Med Grp-Tyndall | 61 | 61 | 75
42nd Med Grp-Maxwell | 51 | 58 | 75
45th Med Grp-Patrick | 65 | 60 | 80
59th Med Wing-Lackland | 54 | 51 | 75
6th Med Grp-MacDill | 56 | 51 | 70
72nd Med Grp-Tinker | 52 | 58 | 72
78th Med Grp-Robins | 57 | 53 | 69
7th Med Grp-Dyess | 56 | 49 | 73
81st Med Grp-Keesler | 34 | 54 | 81
82nd Med Grp-Sheppard | 48 | 62 | 70
96th Med Grp-Eglin | 51 | 54 | 53
South Region-Air force | 61 | 52 | 77
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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