Enrollees with Military PCM , South Air Force Customer Service Problem Finding/Understanding Written Material
| 2004 | 2005 | 2006 | Trend
Benchmark | 54 | 53 | 53 | -1
CONUS MHS | 48 | 50 | 49 | 1
AIR FORCE | 49 | 52 | 49 | 0
SOUTH | 52 | 52 | 51 | -1
South Air Force | 51 | 54 | 51 | 0
12th Med Grp-Randolph | 41 | 58 | 45 | 4
17th Med Grp-Goodfellow | 58 | 45 | 45 | -14
20th Med Grp-Shaw | 68 | 57 | 48 | -20
2nd Med Grp-Barksdale | 51 | 47 | 47 | -4
314th Med Grp-Little Rock | 63 | 58 | 42 | -21
325th Med Grp-Tyndall | 54 | 58 | 60 | 6
42nd Med Grp-Maxwell | 54 | 54 | 51 | -4
45th Med Grp-Patrick | 51 | 56 | 64 | 13
59th Med Wing-Lackland | 42 | 55 | 55 | 12
6th Med Grp-MacDill | 53 | 48 | 54 | 1
72nd Med Grp-Tinker | 52 | 53 | 52 | 0
78th Med Grp-Robins | 53 | 53 | 55 | 2
7th Med Grp-Dyess | 60 | 54 | 55 | -5
81st Med Grp-Keesler | 48 | 47 | 33 | -15
82nd Med Grp-Sheppard | 62 | 52 | 47 | -15
96th Med Grp-Eglin | 52 | 53 | 51 | 0
South Region-Air force | 48 | 50 | 61 | 13
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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