Active Duty , All Regions Claims Processing Claims Handled in a Reasonable Time
| 2004 | 2005 | 2006 | Trend
Benchmark | 82 | 85 | 88 | 6
CONUS MHS | 75 | 77 | 81 | 5
ARMY | 74 | 77 | 80 | 5
NAVY | 71 | 79 | 79 | 8
AIR FORCE | 78 | 79 | 79 | 1
OTHER | 77 | 73 | 84 | 7
NORTH | 72 | 76 | 80 | 8
North Army | 75 | 77 | 77 | 2
North Navy | 67 | 82 | 83 | 15
North Air Force | 70 | 80 | 71 | 1
North Other | 73 | 67 | 84 | 10
SOUTH | 78 | 77 | 79 | 1
South Army | 76 | 77 | 79 | 3
South Navy | 76 | 78 | 73 | -3
South Air Force | 78 | 79 | 78 | 0
South Other | 82 | 74 | 85 | 3
WEST | 78 | 79 | 83 | 5
West Army | 74 | 73 | 83 | 9
West Navy | 74 | 80 | 79 | 6
West Air Force | 82 | 80 | 83 | 1
West Other | 78 | 82 | 85 | 7
OVERSEAS | 73 | 74 | 78 | 5
Overseas Europe | 72 | 80 | 78 | 7
Overseas Pacific | 76 | 62 | 77 | 2
Overseas Latin America | 71 | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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