Enrollees with Military PCM , West Navy Customer Service Problem Getting Help from Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 60 | 63 | 63 | 3
CONUS MHS | 51 | 48 | 52 | 1
NAVY | 53 | 49 | 54 | 1
WEST | 55 | 49 | 53 | -3
West Navy | 58 | 49 | 54 | -4
NACC Port Hueneme | *** | 53 | 52 | ***
NBHC NAS North Island | *** | 57 | 53 | ***
NBHC NTC San Diego | *** | 46 | 50 | ***
NH Bremerton | 52 | 47 | 47 | -6
NH Camp Pendleton | 67 | 61 | 50 | -17
NH LeMoore | 67 | 50 | 64 | -3
NH Oak Harbor | 54 | 37 | 52 | -1
NH Twentynine Palms | 62 | 57 | 67 | 5
NMC San Diego | 56 | 47 | 56 | 0
NMCL Pearl Harbor | 63 | 37 | 56 | -7
TRICARE Outpatient-Chula Vista | *** | 34 | 49 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users