Active Duty , West Navy Customer Service Problem Finding/Understanding Written Material
| 2004 | 2005 | 2006 | Trend
Benchmark | 54 | 53 | 53 | -1
CONUS MHS | 44 | 46 | 45 | 1
NAVY | 47 | 50 | 46 | 0
WEST | 41 | 45 | 46 | 5
West Navy | 46 | 49 | 49 | 3
NACC Port Hueneme | *** | 35 | 45 | ***
NBHC NAS North Island | *** | 53 | 48 | ***
NBHC NTC San Diego | *** | *** | 55 | ***
NH Bremerton | *** | *** | *** | ***
NH Camp Pendleton | *** | *** | 36 | ***
NH LeMoore | *** | *** | *** | ***
NH Oak Harbor | *** | *** | *** | ***
NH Twentynine Palms | *** | *** | *** | ***
NMC San Diego | *** | 48 | 51 | ***
NMCL Pearl Harbor | 36 | 34 | 30 | -6
TRICARE Outpatient-Chula Vista | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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