Enrollees with Military PCM , West Army Customer Service Problem with Paperwork
| 2004 | 2005 | 2006 | Trend
Benchmark | 68 | 73 | 72 | 5
CONUS MHS | 67 | 67 | 71 | 3
ARMY | 68 | 68 | 72 | 4
WEST | 69 | 68 | 72 | 3
West Army | 69 | 66 | 75 | 6
Evans ACH | 74 | 64 | 70 | -4
Irwin ACH | 63 | 70 | 78 | 15
L. Wood ACH | 66 | 70 | 80 | 14
Madigan AMC | 59 | 61 | 71 | 12
Munson AHC | 77 | 72 | 65 | -12
R W Bliss AHC | 78 | 64 | 69 | -9
Tripler AMC | 66 | 65 | 85 | 19
Weed ACH | 70 | 70 | 71 | 0
William Beaumont AMC | 79 | 63 | 70 | -9
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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