Active Duty , South Air Force Customer Service Problem Finding/Understanding Written Material
| 2004 | 2005 | 2006 | Trend
Benchmark | 54 | 53 | 53 | -1
CONUS MHS | 44 | 46 | 45 | 1
AIR FORCE | 46 | 50 | 45 | -1
SOUTH | 47 | 48 | 44 | -3
South Air Force | 47 | 52 | 44 | -3
12th Med Grp-Randolph | *** | 54 | 35 | ***
17th Med Grp-Goodfellow | *** | *** | *** | ***
20th Med Grp-Shaw | *** | 50 | 38 | ***
2nd Med Grp-Barksdale | 43 | 36 | 37 | -6
314th Med Grp-Little Rock | *** | 56 | *** | ***
325th Med Grp-Tyndall | 57 | 57 | 67 | 9
42nd Med Grp-Maxwell | 54 | 37 | 42 | -12
45th Med Grp-Patrick | *** | *** | *** | ***
59th Med Wing-Lackland | *** | *** | *** | ***
6th Med Grp-MacDill | *** | *** | 51 | ***
72nd Med Grp-Tinker | 56 | 47 | 36 | -20
78th Med Grp-Robins | 41 | 61 | 55 | 14
7th Med Grp-Dyess | *** | *** | *** | ***
81st Med Grp-Keesler | *** | *** | *** | ***
82nd Med Grp-Sheppard | *** | 55 | 45 | ***
96th Med Grp-Eglin | *** | *** | *** | ***
South Region-Air force | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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