Active Duty , North Navy Customer Service Problem Getting Help from Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 60 | 63 | 63 | 3
CONUS MHS | 47 | 43 | 49 | 1
NAVY | 50 | 45 | 52 | 2
NORTH | 45 | 42 | 49 | 4
North Navy | 48 | 46 | 51 | 2
NBHC Little Creek | *** | 43 | 58 | ***
NBHC Navsta Sewells | *** | 56 | 47 | ***
NBHC Oceana | *** | 51 | 49 | ***
NH Camp Lejeune | *** | 52 | *** | ***
NH Cherry Point | *** | *** | *** | ***
NH Great Lakes | 36 | *** | 49 | 12
NMC Portsmouth | *** | 47 | 49 | ***
NMCL Patuxent River | *** | 42 | 58 | ***
NMCL Quantico | 46 | 35 | 39 | -7
NNMC Bethesda | 46 | 51 | 50 | 4
Naval Health Care New England | 52 | 39 | 55 | 3
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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