Active Duty , North Army Customer Service 2006
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 45 | 49 | 68
ARMY | 47 | 49 | 68
NORTH | 44 | 49 | 67
North Army | 46 | 48 | 66
Blanchfield ACH | *** | *** | ***
Dewitt ACH | 49 | 56 | 64
Guthrie AHC | 42 | 51 | 80
Ireland ACH | 55 | 44 | 73
Kenner AHC | 40 | 61 | 74
Kimbrough Amb Car Cen-Ft Meade | 46 | 36 | 55
McDonald ACH | *** | *** | ***
Walter Reed AMC | 47 | 48 | 67
Womack AMC | 47 | 51 | 72
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users