Retirees and Dependents , All Regions Claims Processing Claims Handled in a Reasonable Time
| 2004 | 2005 | 2006 | Trend
Benchmark | 82 | 85 | 88 | 6
CONUS MHS | 83 | 83 | 86 | 3
ARMY | 81 | 81 | 87 | 5
NAVY | 84 | 83 | 85 | 1
AIR FORCE | 82 | 84 | 84 | 2
OTHER | 84 | 83 | 87 | 3
NORTH | 81 | 83 | 87 | 6
North Army | 77 | 82 | 89 | 13
North Navy | 84 | 83 | 87 | 2
North Air Force | 78 | 81 | 85 | 7
North Other | 82 | 84 | 87 | 5
SOUTH | 84 | 83 | 86 | 2
South Army | 85 | 83 | 87 | 2
South Navy | 84 | 84 | 85 | 1
South Air Force | 84 | 84 | 84 | 0
South Other | 84 | 83 | 86 | 2
WEST | 84 | 83 | 86 | 2
West Army | 84 | 81 | 86 | 1
West Navy | 81 | 83 | 82 | 1
West Air Force | 81 | 86 | 84 | 3
West Other | 86 | 82 | 88 | 3
OVERSEAS | 81 | 73 | 65 | -16
Overseas Europe | 75 | 64 | 65 | -10
Overseas Pacific | *** | 83 | 49 | ***
Overseas Latin America | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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