Standard/Extra Users , All Regions Customer Service Problem with Paperwork
| 2004 | 2005 | 2006 | Trend
Benchmark | 68 | 73 | 72 | 5
CONUS MHS | 65 | 62 | 62 | -3
ARMY | 66 | 63 | 59 | -7
NAVY | 62 | 62 | 68 | 6
AIR FORCE | 66 | 65 | 60 | -6
OTHER | 67 | 62 | 63 | -3
NORTH | 66 | 61 | 67 | 1
North Army | 65 | 57 | 53 | -11
North Navy | 57 | 66 | 66 | 9
North Air Force | *** | 57 | 61 | ***
North Other | 69 | 62 | 73 | 4
SOUTH | 66 | 63 | 61 | -5
South Army | 59 | 54 | 64 | 5
South Navy | 67 | 63 | 72 | 5
South Air Force | 62 | 64 | 44 | -18
South Other | 67 | 64 | 61 | -6
WEST | 62 | 59 | 59 | -3
West Army | 71 | 65 | 58 | -13
West Navy | 64 | 52 | 64 | 0
West Air Force | 68 | 75 | 70 | 2
West Other | 60 | 58 | 54 | -6
OVERSEAS | 82 | 76 | 69 | -13
Overseas Europe | 81 | 84 | 72 | -9
Overseas Pacific | *** | 58 | 73 | ***
Overseas Latin America | *** | *** | *** | ***
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users