Retirees and Dependents , All Regions Courteous and Helpful Office Staff Courteous and Respectful
| 2004 | 2005 | 2006 | Trend
Benchmark | 93 | 93 | 94 | 1
CONUS MHS | 93 | 93 | 94 | 1
ARMY | 92 | 91 | 92 | 0
NAVY | 92 | 93 | 94 | 1
AIR FORCE | 94 | 93 | 94 | -1
OTHER | 94 | 93 | 95 | 2
NORTH | 94 | 93 | 94 | 0
North Army | 93 | 92 | 92 | -1
North Navy | 92 | 94 | 94 | 2
North Air Force | 94 | 94 | 94 | 0
North Other | 95 | 93 | 95 | 0
SOUTH | 93 | 92 | 94 | 1
South Army | 92 | 90 | 91 | -1
South Navy | 94 | 90 | 96 | 1
South Air Force | 94 | 94 | 93 | -1
South Other | 92 | 92 | 96 | 3
WEST | 93 | 93 | 94 | 1
West Army | 92 | 93 | 94 | 2
West Navy | 91 | 92 | 92 | 0
West Air Force | 95 | 93 | 94 | -1
West Other | 94 | 94 | 95 | 1
OVERSEAS | 94 | 92 | 92 | -2
Overseas Europe | 98 | 90 | 96 | -2
Overseas Pacific | 90 | 93 | 88 | -2
Overseas Latin America | *** | *** | 92 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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