Enrollees with Military PCM , North Army Customer Service 2006
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 49 | 52 | 71
ARMY | 52 | 53 | 72
NORTH | 47 | 52 | 70
North Army | 48 | 52 | 69
Blanchfield ACH | 58 | 54 | 75
Dewitt ACH | 48 | 49 | 68
Guthrie AHC | 41 | 59 | 78
Ireland ACH | 48 | 50 | 69
Kenner AHC | 55 | 59 | 72
Kimbrough Amb Car Cen-Ft Meade | 51 | 44 | 56
McDonald ACH | 49 | 54 | 72
Walter Reed AMC | 35 | 47 | 61
Womack AMC | 52 | 55 | 75
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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