All Users , South Air Force Customer Service Problem Finding/Understanding Written Material
| 2004 | 2005 | 2006 | Trend
Benchmark | 54 | 53 | 53 | -1
CONUS MHS | 47 | 49 | 49 | 2
AIR FORCE | 49 | 52 | 48 | -1
SOUTH | 50 | 52 | 52 | 1
South Air Force | 52 | 53 | 49 | -3
12th Med Grp-Randolph | 43 | 59 | 47 | 3
17th Med Grp-Goodfellow | 65 | 45 | 46 | -19
20th Med Grp-Shaw | 60 | 56 | 50 | -9
2nd Med Grp-Barksdale | 52 | 49 | 48 | -4
314th Med Grp-Little Rock | 62 | 56 | 42 | -20
325th Med Grp-Tyndall | 57 | 57 | 60 | 3
42nd Med Grp-Maxwell | 57 | 52 | 53 | -4
45th Med Grp-Patrick | 54 | 58 | 62 | 8
59th Med Wing-Lackland | 50 | 56 | 51 | 1
6th Med Grp-MacDill | 46 | 53 | 51 | 6
72nd Med Grp-Tinker | 52 | 52 | 52 | 0
78th Med Grp-Robins | 52 | 53 | 56 | 3
7th Med Grp-Dyess | 60 | 53 | 57 | -4
81st Med Grp-Keesler | 57 | 43 | 36 | -21
82nd Med Grp-Sheppard | 54 | 49 | 47 | -7
96th Med Grp-Eglin | 56 | 49 | 50 | -6
South Region-Air force | 48 | 53 | 61 | 13
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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