Active Duty Dependents , All Regions Claims Processing Claims Handled in a Reasonable Time
| 2004 | 2005 | 2006 | Trend
Benchmark | 82 | 85 | 88 | 6
CONUS MHS | 81 | 81 | 83 | 2
ARMY | 83 | 79 | 82 | -1
NAVY | 82 | 83 | 82 | 0
AIR FORCE | 84 | 80 | 85 | 1
OTHER | 78 | 80 | 83 | 4
NORTH | 77 | 83 | 85 | 8
North Army | 80 | 77 | 83 | 4
North Navy | 82 | 86 | 85 | 4
North Air Force | 74 | 87 | 90 | 16
North Other | 73 | 83 | 85 | 12
SOUTH | 83 | 80 | 79 | -4
South Army | 84 | 80 | 77 | -7
South Navy | 81 | 81 | 82 | 2
South Air Force | 87 | 77 | 83 | -4
South Other | 81 | 82 | 76 | -4
WEST | 83 | 79 | 84 | 1
West Army | 81 | 81 | 81 | 0
West Navy | 84 | 83 | 78 | -6
West Air Force | 85 | 81 | 86 | 1
West Other | 82 | 75 | 87 | 5
OVERSEAS | 89 | 76 | 83 | -5
Overseas Europe | 93 | 79 | 84 | -9
Overseas Pacific | 83 | 65 | 84 | 1
Overseas Latin America | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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