All Users , All Regions Customer Service Problem Finding/Understanding Written Material
| 2004 | 2005 | 2006 | Trend
Benchmark | 54 | 53 | 53 | -1
CONUS MHS | 47 | 49 | 49 | 2
ARMY | 48 | 48 | 51 | 2
NAVY | 49 | 52 | 49 | 0
AIR FORCE | 49 | 52 | 48 | -1
OTHER | 45 | 46 | 49 | 4
NORTH | 44 | 47 | 48 | 4
North Army | 44 | 45 | 49 | 5
North Navy | 47 | 51 | 46 | -1
North Air Force | 43 | 51 | 50 | 6
North Other | 42 | 45 | 47 | 5
SOUTH | 50 | 52 | 52 | 1
South Army | 54 | 53 | 51 | -3
South Navy | 52 | 53 | 53 | 1
South Air Force | 52 | 53 | 49 | -3
South Other | 47 | 50 | 53 | 6
WEST | 48 | 47 | 48 | 0
West Army | 46 | 47 | 54 | 8
West Navy | 51 | 50 | 50 | -1
West Air Force | 48 | 51 | 46 | -3
West Other | 47 | 42 | 46 | -2
OVERSEAS | 50 | 52 | 49 | -1
Overseas Europe | 54 | 53 | 50 | -4
Overseas Pacific | 48 | 53 | 47 | -1
Overseas Latin America | 41 | 38 | 55 | 13
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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