Active Duty , North Air Force Customer Service Problem Finding/Understanding Written Material
| 2004 | 2005 | 2006 | Trend
Benchmark | 54 | 53 | 53 | -1
CONUS MHS | 44 | 46 | 45 | 1
AIR FORCE | 46 | 50 | 45 | -1
NORTH | 44 | 46 | 44 | 0
North Air Force | 45 | 48 | 46 | 1
1st Med Grp-Langley | *** | 40 | 46 | ***
375th Med Grp-Scott | 51 | 36 | 39 | -12
66th Med Grp-Hanscom | 36 | 39 | 61 | 25
74th Med Grp-Wright-Patterson | *** | 55 | 38 | ***
North Region-Air force | *** | 59 | 41 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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