All Users , South Air Force Customer Service Problem Getting Help from Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 60 | 63 | 63 | 3
CONUS MHS | 52 | 48 | 54 | 2
AIR FORCE | 53 | 50 | 52 | -1
SOUTH | 53 | 50 | 54 | 1
South Air Force | 51 | 51 | 53 | 1
12th Med Grp-Randolph | 61 | 44 | 51 | -9
17th Med Grp-Goodfellow | 50 | 50 | 41 | -9
20th Med Grp-Shaw | 55 | 51 | 61 | 6
2nd Med Grp-Barksdale | 49 | 54 | 50 | 2
314th Med Grp-Little Rock | 63 | 59 | 56 | -7
325th Med Grp-Tyndall | 66 | 56 | 60 | -6
42nd Med Grp-Maxwell | 53 | 55 | 56 | 3
45th Med Grp-Patrick | 46 | 54 | 60 | 14
59th Med Wing-Lackland | 55 | 39 | 50 | -5
6th Med Grp-MacDill | 40 | 51 | 50 | 10
72nd Med Grp-Tinker | 56 | 44 | 57 | 1
78th Med Grp-Robins | 52 | 44 | 53 | 2
7th Med Grp-Dyess | 55 | 47 | 50 | -5
81st Med Grp-Keesler | 43 | 58 | 50 | 6
82nd Med Grp-Sheppard | 53 | 49 | 63 | 10
96th Med Grp-Eglin | 54 | 49 | 54 | 0
South Region-Air force | 60 | 68 | 52 | -8
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users