All Users , West Navy Claims Processing Claims Handled in a Reasonable Time
| 2004 | 2005 | 2006 | Trend
Benchmark | 82 | 85 | 88 | 6
CONUS MHS | 80 | 81 | 84 | 4
NAVY | 79 | 82 | 82 | 3
WEST | 82 | 81 | 85 | 3
West Navy | 80 | 82 | 80 | 0
NACC Port Hueneme | *** | 81 | 87 | ***
NBHC NAS North Island | *** | 91 | 81 | ***
NBHC NTC San Diego | *** | 96 | 81 | ***
NH Bremerton | 76 | 78 | 77 | 2
NH Camp Pendleton | 80 | 84 | 78 | -2
NH LeMoore | 87 | 79 | 83 | -4
NH Oak Harbor | 72 | 81 | 85 | 13
NH Twentynine Palms | 82 | 88 | 97 | 15
NMC San Diego | 86 | 78 | 81 | -5
NMCL Pearl Harbor | 80 | 89 | 79 | -1
TRICARE Outpatient-Chula Vista | *** | *** | 94 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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