Standard/Extra Users , All Regions Courteous and Helpful Office Staff Helpful
| 2004 | 2005 | 2006 | Trend
Benchmark | 87 | 88 | 88 | 1
CONUS MHS | 89 | 88 | 88 | -1
ARMY | 87 | 88 | 85 | -2
NAVY | 89 | 87 | 88 | -1
AIR FORCE | 88 | 85 | 86 | -2
OTHER | 90 | 89 | 89 | 0
NORTH | 90 | 89 | 90 | 0
North Army | 86 | 89 | 83 | -2
North Navy | 90 | 89 | 89 | -1
North Air Force | 89 | 87 | 91 | 2
North Other | 91 | 89 | 92 | 0
SOUTH | 87 | 86 | 89 | 1
South Army | 89 | 87 | 88 | -1
South Navy | 87 | 83 | 88 | 1
South Air Force | 89 | 85 | 83 | -6
South Other | 87 | 86 | 90 | 3
WEST | 88 | 90 | 85 | -3
West Army | 83 | 93 | 88 | 4
West Navy | 83 | 91 | 82 | -1
West Air Force | 85 | 85 | 84 | -1
West Other | 90 | 91 | 86 | -4
OVERSEAS | 91 | 81 | 86 | -4
Overseas Europe | 92 | 80 | 83 | -9
Overseas Pacific | 83 | 81 | 85 | 2
Overseas Latin America | *** | *** | 95 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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