Active Duty , South Navy Customer Service 2006
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 45 | 49 | 68
NAVY | 46 | 52 | 69
SOUTH | 44 | 47 | 64
South Navy | 50 | 54 | 69
NBHC Mayport | 49 | 60 | 75
NH Beaufort | *** | *** | ***
NH Charleston | *** | *** | ***
NH Corpus Christi | 43 | 49 | 70
NH Jacksonville | 67 | 66 | 76
NH Pensacola | 39 | 56 | 69
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users