Prime Enrollees , South Army Customer Service 2006
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 51 | 53 | 69
ARMY | 52 | 54 | 72
SOUTH | 54 | 54 | 70
South Army | 54 | 54 | 72
Bayne-Jones ACH | 44 | 52 | 79
Brooke AMC | 65 | 46 | 66
Darnall ACH | 63 | 61 | 75
Eisenhower AMC | 56 | 44 | 72
Fox AHC | 55 | 53 | 72
Lyster ACH | 45 | 44 | 70
Martin ACH | 61 | 54 | 68
Moncrief ACH | 58 | 50 | 73
Reynolds ACH | 51 | 65 | 72
Winn ACH | 46 | 61 | 76
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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