Active Duty , Overseas Pacific Customer Service 2006
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 45 | 49 | 68
OVERSEAS | 49 | 52 | 71
Overseas Pacific | 45 | 48 | 72
121st Gen Hosp-Seoul | 35 | *** | 75
18th Med Grp-Kadena AB | 58 | *** | 71
NH Okinawa | 37 | *** | 56
NH Yokosuka | 48 | 51 | 62
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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