Prime Enrollees , North Navy Customer Service 2006
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 51 | 53 | 69
NAVY | 50 | 54 | 73
NORTH | 48 | 53 | 66
North Navy | 47 | 53 | 72
NBHC Little Creek | 56 | 51 | 79
NBHC Navsta Sewells | 49 | 48 | 62
NBHC Oceana | 38 | 51 | 61
NH Camp Lejeune | 55 | 65 | 80
NH Cherry Point | 43 | 62 | 71
NH Great Lakes | 52 | 52 | 69
NMC Portsmouth | 47 | 56 | 69
NMCL Patuxent River | 53 | 56 | 63
NMCL Quantico | 46 | 44 | 72
NNMC Bethesda | 51 | 51 | 54
Naval Health Care New England | 40 | 53 | 75
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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