Prime Enrollees , North Navy Customer Service Problem Getting Help from Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 60 | 63 | 63 | 3
CONUS MHS | 52 | 48 | 53 | 1
NAVY | 54 | 49 | 54 | 0
NORTH | 47 | 46 | 53 | 6
North Navy | 51 | 50 | 53 | 2
NBHC Little Creek | *** | 48 | 51 | ***
NBHC Navsta Sewells | *** | 57 | 48 | ***
NBHC Oceana | *** | 45 | 51 | ***
NH Camp Lejeune | 50 | 55 | 65 | 15
NH Cherry Point | 33 | 49 | 62 | 29
NH Great Lakes | 40 | 47 | 52 | 12
NMC Portsmouth | 58 | 49 | 56 | -2
NMCL Patuxent River | *** | 46 | 56 | ***
NMCL Quantico | 48 | 41 | 44 | -3
NNMC Bethesda | 43 | 49 | 51 | 9
Naval Health Care New England | 47 | 42 | 53 | 6
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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