Prime Enrollees , West Navy Customer Service 2006
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 51 | 53 | 69
NAVY | 50 | 54 | 73
WEST | 50 | 52 | 71
West Navy | 52 | 53 | 75
NACC Port Hueneme | 53 | 52 | 73
NBHC NAS North Island | 52 | 53 | 78
NBHC NTC San Diego | 57 | 51 | 73
NH Bremerton | 35 | 46 | 65
NH Camp Pendleton | 41 | 46 | 69
NH LeMoore | 67 | 63 | 76
NH Oak Harbor | 64 | 51 | 75
NH Twentynine Palms | 57 | 68 | 70
NMC San Diego | 62 | 54 | 82
NMCL Pearl Harbor | 51 | 56 | 74
TRICARE Outpatient-Chula Vista | 58 | 50 | 78
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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