Active Duty , West Army Customer Service Problem Getting Help from Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 60 | 63 | 63 | 3
CONUS MHS | 47 | 43 | 49 | 1
ARMY | 46 | 41 | 49 | 4
WEST | 49 | 45 | 50 | 1
West Army | 44 | 41 | 53 | 9
Evans ACH | 36 | 38 | *** | ***
Irwin ACH | 33 | 36 | *** | ***
L. Wood ACH | *** | *** | *** | ***
Madigan AMC | 65 | 40 | 57 | -8
Munson AHC | 42 | 43 | 34 | -7
R W Bliss AHC | 47 | 49 | 40 | -7
Tripler AMC | *** | *** | *** | ***
Weed ACH | 39 | 55 | 59 | 21
William Beaumont AMC | *** | 38 | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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