Active Duty , Overseas Pacific Customer Service Problem Finding/Understanding Written Material
| 2004 | 2005 | 2006 | Trend
Benchmark | 54 | 53 | 53 | -1
CONUS MHS | 44 | 46 | 45 | 1
OVERSEAS | 48 | 49 | 49 | 1
Overseas Pacific | 46 | 50 | 45 | -1
121st Gen Hosp-Seoul | 38 | 39 | 35 | -3
18th Med Grp-Kadena AB | *** | 67 | 58 | ***
NH Okinawa | *** | 58 | 37 | ***
NH Yokosuka | 58 | 58 | 48 | -10
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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