Enrollees with Military PCM , West Army Customer Service Problem Getting Help from Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 60 | 63 | 63 | 3
CONUS MHS | 51 | 48 | 52 | 1
ARMY | 51 | 47 | 53 | 2
WEST | 55 | 49 | 53 | -3
West Army | 53 | 46 | 57 | 4
Evans ACH | 48 | 47 | 58 | 10
Irwin ACH | 48 | 38 | 46 | -2
L. Wood ACH | 38 | 49 | 52 | 14
Madigan AMC | 65 | 48 | 62 | -3
Munson AHC | 52 | 47 | 43 | -9
R W Bliss AHC | 54 | 47 | 46 | -8
Tripler AMC | 53 | 43 | 67 | 15
Weed ACH | 50 | 47 | 64 | 14
William Beaumont AMC | 44 | 48 | 47 | 3
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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