Enrollees with Military PCM , West Army 2006 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behavior
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behavior
Benchmark | 77 | 76 | 91 | 90 | 63 | 89 | 59 | 72 | 74 | 74 | 91 | 81
CONUS MHS | 65 | 62 | 84 | 83 | 57 | 83 | 56 | 54 | 64 | 67 | 90 | 75
ARMY | 64 | 60 | 82 | 82 | 59 | 83 | 56 | 53 | 66 | 66 | 88 | 73
WEST | 65 | 62 | 85 | 83 | 58 | 85 | 56 | 54 | 64 | 66 | 89 | 76
West Army | 64 | 60 | 85 | 83 | 62 | 87 | 57 | 53 | 67 | 63 | 89 | 74
Evans ACH | 65 | 61 | 86 | 84 | 63 | 96 | 54 | 48 | 71 | 71 | 90 | 75
Irwin ACH | 61 | 58 | 83 | 78 | 59 | 86 | 51 | 47 | 66 | 57 | 87 | 67
L. Wood ACH | 64 | 58 | 85 | 80 | 63 | 84 | 62 | 54 | 64 | 68 | 87 | 62
Madigan AMC | 63 | 52 | 88 | 86 | 65 | 80 | 56 | 54 | 71 | 62 | 90 | 75
Munson AHC | 63 | 75 | 87 | 86 | 52 | 90 | 61 | 63 | 62 | 57 | 86 | 85
R W Bliss AHC | 59 | 55 | 83 | 78 | 54 | 93 | 49 | 48 | 62 | 67 | 93 | 74
Tripler AMC | 66 | 65 | 82 | 84 | 71 | 83 | 61 | 59 | 58 | 55 | 90 | 76
Weed ACH | 62 | 69 | 90 | 86 | 56 | 96 | 58 | 54 | 62 | 62 | 86 | 75
William Beaumont AMC | 60 | 61 | 81 | 79 | 55 | 90 | 58 | 48 | 75 | 65 | 87 | 79
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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