All Users , All Regions Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 61 | 63 | 63 | 2
CONUS MHS | 55 | 54 | 57 | 2
ARMY | 56 | 54 | 59 | 3
NAVY | 57 | 56 | 58 | 2
AIR FORCE | 57 | 57 | 57 | -1
OTHER | 54 | 51 | 56 | 2
NORTH | 52 | 53 | 56 | 4
North Army | 53 | 52 | 57 | 4
North Navy | 54 | 55 | 57 | 3
North Air Force | 52 | 56 | 55 | 3
North Other | 50 | 51 | 56 | 5
SOUTH | 57 | 56 | 58 | 1
South Army | 59 | 57 | 59 | 0
South Navy | 57 | 57 | 62 | 4
South Air Force | 58 | 57 | 57 | 0
South Other | 56 | 54 | 57 | 2
WEST | 57 | 53 | 56 | -1
West Army | 56 | 53 | 61 | 5
West Navy | 60 | 55 | 59 | -1
West Air Force | 58 | 57 | 56 | -2
West Other | 56 | 48 | 53 | -4
OVERSEAS | 59 | 58 | 59 | 0
Overseas Europe | 61 | 60 | 60 | -2
Overseas Pacific | 60 | 56 | 57 | -3
Overseas Latin America | 46 | 52 | 61 | 15
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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