Enrollees with Military PCM , West Navy Customer Service Problem Finding/Understanding Written Material
| 2004 | 2005 | 2006 | Trend
Benchmark | 54 | 53 | 53 | -1
CONUS MHS | 48 | 50 | 49 | 1
NAVY | 50 | 53 | 50 | 1
WEST | 49 | 49 | 50 | 1
West Navy | 53 | 53 | 53 | 0
NACC Port Hueneme | *** | 47 | 53 | ***
NBHC NAS North Island | *** | 61 | 53 | ***
NBHC NTC San Diego | *** | 54 | 56 | ***
NH Bremerton | 30 | 46 | 33 | 3
NH Camp Pendleton | 50 | 56 | 40 | -10
NH LeMoore | 45 | 58 | 73 | 27
NH Oak Harbor | 35 | 47 | 64 | 29
NH Twentynine Palms | 51 | 62 | 56 | 5
NMC San Diego | 66 | 52 | 61 | -5
NMCL Pearl Harbor | 57 | 41 | 51 | -5
TRICARE Outpatient-Chula Vista | *** | 59 | 57 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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