Enrollees with Military PCM , All Regions Customer Service Problem Finding/Understanding Written Material
| 2004 | 2005 | 2006 | Trend
Benchmark | 54 | 53 | 53 | -1
CONUS MHS | 48 | 50 | 49 | 1
ARMY | 48 | 48 | 52 | 4
NAVY | 50 | 53 | 50 | 1
AIR FORCE | 49 | 52 | 49 | 0
OTHER | 43 | 43 | 41 | -2
NORTH | 44 | 48 | 47 | 3
North Army | 44 | 44 | 48 | 4
North Navy | 46 | 52 | 46 | 0
North Air Force | 44 | 52 | 50 | 6
North Other | 39 | 42 | 46 | 7
SOUTH | 52 | 52 | 51 | -1
South Army | 53 | 53 | 53 | 0
South Navy | 54 | 54 | 55 | 1
South Air Force | 51 | 54 | 51 | 0
South Other | 49 | 42 | 35 | -14
WEST | 49 | 49 | 50 | 1
West Army | 46 | 45 | 55 | 9
West Navy | 53 | 53 | 53 | 0
West Air Force | 49 | 51 | 47 | -2
West Other | 42 | 41 | 40 | -3
OVERSEAS | 51 | 54 | 51 | -1
Overseas Europe | 54 | 54 | 53 | -1
Overseas Pacific | 48 | 55 | 47 | -1
Overseas Latin America | 49 | 52 | 49 | 0
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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