All Users , West Air Force Customer Service 2006
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 49 | 54 | 68
AIR FORCE | 48 | 52 | 70
WEST | 48 | 52 | 70
West Air Force | 46 | 51 | 71
10th Med Grp-USAF Academy | 37 | 37 | 60
21st Med Grp-Peterson | 54 | 54 | 73
30th Med Grp-Vandenberg | 54 | 50 | 66
355th Med Grp-Davis Monthan | 48 | 52 | 75
366th Med Grp-Mountain Home | 47 | 47 | 68
377th Med Grp-Kirtland | 40 | 50 | 71
3rd Med Grp-Elmendorf | 41 | 55 | 70
509th Med Grp-Whiteman | 55 | 72 | 81
55th Med Grp-Offutt | 46 | 49 | 69
56th Med Grp-Luke | 54 | 56 | 71
60th Med Grp-Travis | 43 | 50 | 74
61st Med Squad-Los Angeles | 30 | 44 | 70
75th Med Grp-Hill | 47 | 45 | 67
92nd Med Grp-Fairchild | 51 | 47 | 67
99th Med Grp-O'Callaghan Hosp | 41 | 57 | 70
West Region-Air force | 50 | 52 | 75
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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