Enrollees with Civilian PCM , All Regions Customer Service Problem Finding/Understanding Written Material
| 2004 | 2005 | 2006 | Trend
Benchmark | 54 | 53 | 53 | -1
CONUS MHS | 49 | 50 | 55 | 6
ARMY | *** | *** | *** | ***
NAVY | *** | *** | *** | ***
AIR FORCE | *** | *** | *** | ***
OTHER | 49 | 50 | 55 | 6
NORTH | 46 | 46 | 48 | 2
North Army | *** | *** | *** | ***
North Navy | *** | *** | *** | ***
North Air Force | *** | *** | *** | ***
North Other | 46 | 46 | 48 | 2
SOUTH | 51 | 55 | 61 | 10
South Army | *** | *** | *** | ***
South Navy | *** | *** | *** | ***
South Air Force | *** | *** | *** | ***
South Other | 51 | 55 | 61 | 10
WEST | 49 | 48 | 53 | 4
West Army | *** | *** | *** | ***
West Navy | *** | *** | *** | ***
West Air Force | *** | *** | *** | ***
West Other | 49 | 48 | 53 | 4
OVERSEAS | *** | *** | *** | ***
Overseas Europe | *** | *** | *** | ***
Overseas Pacific | *** | *** | *** | ***
Overseas Latin America | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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