Enrollees with Military PCM , Overseas Europe Customer Service Problem Getting Help from Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 60 | 63 | 63 | 3
CONUS MHS | 51 | 48 | 52 | 1
OVERSEAS | 55 | 51 | 53 | -2
Overseas Europe | 54 | 53 | 54 | 1
48th Med Grp-Lakenheath | 49 | 68 | 46 | -3
86th Med Grp-Ramstein | 60 | 57 | 43 | -16
Heidelberg Meddac | 53 | 60 | 53 | 0
Landstuhl Regional Medcen | 53 | 42 | 59 | 6
Wuerzburg Meddac | 42 | 60 | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users