Prime Enrollees , South Air Force Customer Service Problem Getting Help from Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 60 | 63 | 63 | 3
CONUS MHS | 52 | 48 | 53 | 1
AIR FORCE | 52 | 50 | 52 | 0
SOUTH | 52 | 49 | 54 | 2
South Air Force | 50 | 50 | 54 | 4
12th Med Grp-Randolph | 60 | 43 | 53 | -6
17th Med Grp-Goodfellow | 46 | 50 | 38 | -8
20th Med Grp-Shaw | 62 | 50 | 61 | 0
2nd Med Grp-Barksdale | 48 | 52 | 50 | 2
314th Med Grp-Little Rock | 63 | 61 | 59 | -5
325th Med Grp-Tyndall | 64 | 55 | 61 | -2
42nd Med Grp-Maxwell | 53 | 55 | 58 | 4
45th Med Grp-Patrick | 45 | 52 | 60 | 14
59th Med Wing-Lackland | 52 | 36 | 51 | -1
6th Med Grp-MacDill | 35 | 49 | 51 | 15
72nd Med Grp-Tinker | 54 | 46 | 58 | 3
78th Med Grp-Robins | 51 | 45 | 53 | 2
7th Med Grp-Dyess | 54 | 48 | 49 | -5
81st Med Grp-Keesler | 41 | 61 | 54 | 13
82nd Med Grp-Sheppard | 58 | 49 | 62 | 4
96th Med Grp-Eglin | 52 | 50 | 54 | 2
South Region-Air force | 58 | 68 | 52 | -6
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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