Enrollees with Military PCM , South Navy Customer Service Problem Getting Help from Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 60 | 63 | 63 | 3
CONUS MHS | 51 | 48 | 52 | 1
NAVY | 53 | 49 | 54 | 1
SOUTH | 53 | 49 | 53 | 0
South Navy | 53 | 48 | 56 | 4
NBHC Mayport | *** | 51 | 57 | ***
NH Beaufort | 58 | 52 | 46 | -12
NH Charleston | 53 | 57 | 45 | -9
NH Corpus Christi | 60 | 48 | 52 | -8
NH Jacksonville | 49 | 46 | 65 | 16
NH Pensacola | 54 | 47 | 55 | 1
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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