All Users , South Air Force Claims Processing Claims Handled in a Reasonable Time
| 2004 | 2005 | 2006 | Trend
Benchmark | 82 | 85 | 88 | 6
CONUS MHS | 80 | 81 | 84 | 4
AIR FORCE | 81 | 82 | 83 | 1
SOUTH | 82 | 81 | 83 | 1
South Air Force | 83 | 81 | 82 | -1
12th Med Grp-Randolph | 83 | 70 | 80 | -3
17th Med Grp-Goodfellow | 85 | 91 | 83 | -2
20th Med Grp-Shaw | 79 | 80 | 90 | 11
2nd Med Grp-Barksdale | 88 | 87 | 80 | -7
314th Med Grp-Little Rock | 90 | 77 | 84 | -6
325th Med Grp-Tyndall | 86 | 87 | 89 | 3
42nd Med Grp-Maxwell | 83 | 77 | 86 | 3
45th Med Grp-Patrick | 84 | 88 | 90 | 6
59th Med Wing-Lackland | 79 | 81 | 82 | 3
6th Med Grp-MacDill | 81 | 85 | 84 | 3
72nd Med Grp-Tinker | 90 | 85 | 76 | -15
78th Med Grp-Robins | 79 | 79 | 82 | 4
7th Med Grp-Dyess | 84 | 75 | 85 | 1
81st Med Grp-Keesler | 71 | 70 | 82 | 10
82nd Med Grp-Sheppard | 84 | 84 | 85 | 1
96th Med Grp-Eglin | 87 | 88 | 88 | 2
South Region-Air force | 83 | 79 | 73 | -10
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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