Active Duty , West Other Customer Service Problem Getting Help from Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 60 | 63 | 63 | 3
CONUS MHS | 47 | 43 | 49 | 1
OTHER | 49 | 43 | 45 | -3
WEST | 49 | 45 | 50 | 1
West Other | 51 | 48 | 45 | -6
Out of Catchment West Region | 45 | 53 | 52 | 7
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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