Enrollees with Military PCM , Overseas Pacific Customer Service Problem Getting Help from Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 60 | 63 | 63 | 3
CONUS MHS | 51 | 48 | 52 | 1
OVERSEAS | 55 | 51 | 53 | -2
Overseas Pacific | 61 | 48 | 52 | -10
121st Gen Hosp-Seoul | 70 | 43 | 47 | -23
18th Med Grp-Kadena AB | *** | 48 | 48 | ***
NH Okinawa | 54 | 48 | 43 | -11
NH Yokosuka | *** | 50 | 51 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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