Enrollees with Military PCM , West Air Force Customer Service Problem Getting Help from Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 60 | 63 | 63 | 3
CONUS MHS | 51 | 48 | 52 | 1
AIR FORCE | 52 | 50 | 52 | 0
WEST | 55 | 49 | 53 | -3
West Air Force | 56 | 49 | 51 | -5
10th Med Grp-USAF Academy | 43 | 41 | 37 | -6
21st Med Grp-Peterson | 57 | 45 | 53 | -4
30th Med Grp-Vandenberg | 63 | 51 | 49 | -14
355th Med Grp-Davis Monthan | 53 | 50 | 53 | 0
366th Med Grp-Mountain Home | 68 | 50 | 48 | -20
377th Med Grp-Kirtland | 48 | 41 | 50 | 2
3rd Med Grp-Elmendorf | 56 | 51 | 54 | -2
509th Med Grp-Whiteman | 73 | 59 | 73 | -1
55th Med Grp-Offutt | 48 | 54 | 49 | 1
56th Med Grp-Luke | 53 | 61 | 48 | -6
60th Med Grp-Travis | 48 | 52 | 46 | -1
61st Med Squad-Los Angeles | 66 | 46 | 41 | -25
75th Med Grp-Hill | 56 | 42 | 44 | -12
92nd Med Grp-Fairchild | 49 | 48 | 45 | -4
99th Med Grp-O'Callaghan Hosp | 65 | 61 | 51 | -14
West Region-Air force | 57 | 50 | 51 | -6
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users