Active Duty Dependents , All Regions Customer Service Problem with Paperwork
| 2004 | 2005 | 2006 | Trend
Benchmark | 68 | 73 | 72 | 5
CONUS MHS | 69 | 65 | 70 | 1
ARMY | 76 | 70 | 77 | 1
NAVY | 70 | 70 | 73 | 3
AIR FORCE | 73 | 69 | 70 | -3
OTHER | 64 | 59 | 63 | -1
NORTH | 67 | 64 | 69 | 2
North Army | 73 | 67 | 77 | 4
North Navy | 69 | 66 | 71 | 3
North Air Force | 65 | 71 | 66 | 1
North Other | 61 | 57 | 61 | 0
SOUTH | 70 | 69 | 72 | 3
South Army | 75 | 72 | 79 | 4
South Navy | 62 | 76 | 79 | 17
South Air Force | 74 | 67 | 70 | -4
South Other | 64 | 64 | 64 | 0
WEST | 72 | 64 | 69 | -2
West Army | 75 | 62 | 72 | -3
West Navy | 73 | 71 | 74 | 0
West Air Force | 73 | 69 | 69 | -4
West Other | 66 | 54 | 65 | -1
OVERSEAS | 83 | 75 | 74 | -9
Overseas Europe | 81 | 78 | 77 | -4
Overseas Pacific | 92 | 69 | 69 | -23
Overseas Latin America | *** | *** | *** | ***
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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