Enrollees with Military PCM , North Navy Customer Service Problem Getting Help from Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 60 | 63 | 63 | 3
CONUS MHS | 51 | 48 | 52 | 1
NAVY | 53 | 49 | 54 | 1
NORTH | 47 | 46 | 52 | 5
North Navy | 50 | 49 | 53 | 3
NBHC Little Creek | *** | 49 | 50 | ***
NBHC Navsta Sewells | *** | 57 | 48 | ***
NBHC Oceana | *** | 45 | 50 | ***
NH Camp Lejeune | 51 | 60 | 61 | 11
NH Cherry Point | 33 | 48 | 62 | 29
NH Great Lakes | 43 | 32 | 50 | 8
NMC Portsmouth | 60 | 52 | 52 | -8
NMCL Patuxent River | *** | 45 | 56 | ***
NMCL Quantico | 48 | 40 | 44 | -4
NNMC Bethesda | 39 | 48 | 50 | 10
Naval Health Care New England | 46 | 42 | 53 | 7
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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