Enrollees with Military PCM , All Regions Customer Service Problem Getting Help from Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 60 | 63 | 63 | 3
CONUS MHS | 51 | 48 | 52 | 1
ARMY | 51 | 47 | 53 | 2
NAVY | 53 | 49 | 54 | 1
AIR FORCE | 52 | 50 | 52 | 0
OTHER | 48 | 44 | 48 | 0
NORTH | 47 | 46 | 52 | 5
North Army | 44 | 42 | 52 | 8
North Navy | 50 | 49 | 53 | 3
North Air Force | 47 | 47 | 49 | 2
North Other | 47 | 41 | 53 | 6
SOUTH | 53 | 49 | 53 | 0
South Army | 57 | 51 | 53 | -5
South Navy | 53 | 48 | 56 | 4
South Air Force | 50 | 50 | 54 | 4
South Other | 47 | 38 | 38 | -9
WEST | 55 | 49 | 53 | -3
West Army | 53 | 46 | 57 | 4
West Navy | 58 | 49 | 54 | -4
West Air Force | 56 | 49 | 51 | -5
West Other | 49 | 51 | 42 | -7
OVERSEAS | 55 | 51 | 53 | -2
Overseas Europe | 54 | 53 | 54 | 1
Overseas Pacific | 61 | 48 | 52 | -10
Overseas Latin America | 31 | 58 | 55 | 24
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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