Enrollees with Military PCM , All Regions Claims Processing Claims Handled Correctly
| 2004 | 2005 | 2006 | Trend
Benchmark | 85 | 87 | 90 | 5
CONUS MHS | 80 | 81 | 83 | 3
ARMY | 80 | 81 | 83 | 3
NAVY | 79 | 81 | 82 | 3
AIR FORCE | 82 | 82 | 84 | 2
OTHER | 79 | 75 | 85 | 6
NORTH | 75 | 79 | 83 | 8
North Army | 78 | 79 | 82 | 4
North Navy | 74 | 82 | 84 | 10
North Air Force | 74 | 82 | 80 | 7
North Other | 72 | 68 | 83 | 11
SOUTH | 83 | 80 | 81 | -2
South Army | 81 | 80 | 79 | -3
South Navy | 83 | 78 | 81 | -2
South Air Force | 84 | 81 | 82 | -2
South Other | 87 | 76 | 87 | 0
WEST | 83 | 84 | 86 | 3
West Army | 81 | 81 | 89 | 8
West Navy | 84 | 85 | 82 | -2
West Air Force | 83 | 85 | 87 | 4
West Other | 83 | 81 | 87 | 4
OVERSEAS | 83 | 80 | 86 | 2
Overseas Europe | 86 | 83 | 87 | 0
Overseas Pacific | 78 | 72 | 83 | 5
Overseas Latin America | 78 | 94 | 92 | 14
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users