Enrollees with Military PCM , South Air Force Customer Service Problem with Paperwork
| 2004 | 2005 | 2006 | Trend
Benchmark | 68 | 73 | 72 | 5
CONUS MHS | 67 | 67 | 71 | 3
AIR FORCE | 69 | 69 | 71 | 2
SOUTH | 68 | 68 | 70 | 2
South Air Force | 70 | 68 | 73 | 3
12th Med Grp-Randolph | 65 | 67 | 71 | 6
17th Med Grp-Goodfellow | 71 | 64 | 69 | -1
20th Med Grp-Shaw | 79 | 66 | 73 | -6
2nd Med Grp-Barksdale | 69 | 67 | 74 | 4
314th Med Grp-Little Rock | 77 | 63 | 79 | 2
325th Med Grp-Tyndall | 70 | 78 | 74 | 5
42nd Med Grp-Maxwell | 70 | 71 | 75 | 5
45th Med Grp-Patrick | 67 | 77 | 79 | 13
59th Med Wing-Lackland | 76 | 63 | 78 | 1
6th Med Grp-MacDill | 66 | 69 | 68 | 2
72nd Med Grp-Tinker | 73 | 67 | 72 | -1
78th Med Grp-Robins | 64 | 71 | 69 | 4
7th Med Grp-Dyess | 70 | 65 | 72 | 2
81st Med Grp-Keesler | 82 | 72 | 81 | -1
82nd Med Grp-Sheppard | 77 | 74 | 70 | -7
96th Med Grp-Eglin | 62 | 72 | 52 | -10
South Region-Air force | 64 | 69 | 77 | 13
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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