Prime Enrollees , North Army Customer Service Problem Getting Help from Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 60 | 63 | 63 | 3
CONUS MHS | 52 | 48 | 53 | 1
ARMY | 52 | 48 | 54 | 2
NORTH | 47 | 46 | 53 | 6
North Army | 45 | 44 | 52 | 7
Blanchfield ACH | 36 | 48 | 54 | 19
Dewitt ACH | 51 | 39 | 48 | -4
Guthrie AHC | 48 | 51 | 59 | 11
Ireland ACH | 45 | 45 | 52 | 7
Kenner AHC | 60 | 44 | 60 | 0
Kimbrough Amb Car Cen-Ft Meade | 36 | 43 | 46 | 10
McDonald ACH | 38 | 49 | 52 | 14
Walter Reed AMC | 46 | 46 | 48 | 2
Womack AMC | 44 | 41 | 54 | 10
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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