Enrollees with Military PCM , All Regions Customer Service Problem with Paperwork
| 2004 | 2005 | 2006 | Trend
Benchmark | 68 | 73 | 72 | 5
CONUS MHS | 67 | 67 | 71 | 3
ARMY | 68 | 68 | 72 | 4
NAVY | 68 | 67 | 73 | 5
AIR FORCE | 69 | 69 | 71 | 2
OTHER | 64 | 62 | 61 | -3
NORTH | 64 | 66 | 70 | 5
North Army | 68 | 68 | 69 | 1
North Navy | 64 | 63 | 72 | 7
North Air Force | 64 | 70 | 66 | 2
North Other | 55 | 59 | 70 | 15
SOUTH | 68 | 68 | 70 | 2
South Army | 65 | 68 | 71 | 6
South Navy | 67 | 70 | 74 | 7
South Air Force | 70 | 68 | 73 | 3
South Other | 81 | 63 | 47 | -34
WEST | 69 | 68 | 72 | 3
West Army | 69 | 66 | 75 | 6
West Navy | 71 | 70 | 75 | 4
West Air Force | 69 | 69 | 71 | 2
West Other | 68 | 66 | 57 | -10
OVERSEAS | 72 | 70 | 73 | 0
Overseas Europe | 74 | 71 | 74 | 0
Overseas Pacific | 72 | 67 | 71 | -1
Overseas Latin America | 59 | 66 | 76 | 18
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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