Active Duty Dependents , All Regions Customer Service Problem Finding/Understanding Written Material
| 2004 | 2005 | 2006 | Trend
Benchmark | 54 | 53 | 53 | -1
CONUS MHS | 46 | 48 | 50 | 4
ARMY | 54 | 50 | 51 | -3
NAVY | 49 | 52 | 50 | 1
AIR FORCE | 51 | 51 | 49 | -2
OTHER | 38 | 44 | 50 | 12
NORTH | 42 | 48 | 49 | 8
North Army | 50 | 48 | 51 | 1
North Navy | 44 | 52 | 48 | 3
North Air Force | 43 | 52 | 54 | 10
North Other | 33 | 43 | 48 | 15
SOUTH | 51 | 51 | 53 | 2
South Army | 54 | 52 | 51 | -3
South Navy | 49 | 56 | 50 | 2
South Air Force | 54 | 52 | 48 | -5
South Other | 48 | 48 | 58 | 10
WEST | 47 | 46 | 49 | 2
West Army | 55 | 44 | 52 | -4
West Navy | 53 | 50 | 52 | -1
West Air Force | 53 | 49 | 48 | -4
West Other | 34 | 41 | 46 | 12
OVERSEAS | 57 | 59 | 50 | -8
Overseas Europe | 59 | 59 | 47 | -12
Overseas Pacific | 61 | 63 | 55 | -6
Overseas Latin America | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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