Enrollees with Military PCM , South Army Customer Service Problem Finding/Understanding Written Material
| 2004 | 2005 | 2006 | Trend
Benchmark | 54 | 53 | 53 | -1
CONUS MHS | 48 | 50 | 49 | 1
ARMY | 48 | 48 | 52 | 4
SOUTH | 52 | 52 | 51 | -1
South Army | 53 | 53 | 53 | 0
Bayne-Jones ACH | *** | 42 | 41 | ***
Brooke AMC | 47 | 56 | 62 | 15
Darnall ACH | 65 | 50 | 57 | -8
Eisenhower AMC | 49 | 48 | 56 | 7
Fox AHC | 53 | 56 | 55 | 1
Lyster ACH | 49 | 52 | 44 | -5
Martin ACH | 56 | 58 | 59 | 2
Moncrief ACH | 73 | 69 | 59 | -14
Reynolds ACH | 53 | 59 | 45 | -7
Winn ACH | 31 | 51 | 45 | 14
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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