Enrollees with Military PCM , South Air Force Courteous and Helpful Office Staff Helpful
| 2004 | 2005 | 2006 | Trend
Benchmark | 87 | 88 | 88 | 1
CONUS MHS | 79 | 80 | 79 | 1
AIR FORCE | 81 | 82 | 81 | 0
SOUTH | 80 | 80 | 80 | 1
South Air Force | 81 | 82 | 81 | -1
12th Med Grp-Randolph | 83 | 81 | 82 | -1
17th Med Grp-Goodfellow | 78 | 77 | 80 | 2
20th Med Grp-Shaw | 75 | 79 | 82 | 7
2nd Med Grp-Barksdale | 80 | 84 | 74 | -6
314th Med Grp-Little Rock | 83 | 86 | 84 | 1
325th Med Grp-Tyndall | 78 | 84 | 79 | 2
42nd Med Grp-Maxwell | 81 | 75 | 82 | 1
45th Med Grp-Patrick | 83 | 83 | 83 | 0
59th Med Wing-Lackland | 82 | 79 | 79 | -2
6th Med Grp-MacDill | 84 | 82 | 79 | -5
72nd Med Grp-Tinker | 84 | 85 | 87 | 3
78th Med Grp-Robins | 78 | 76 | 81 | 3
7th Med Grp-Dyess | 72 | 84 | 85 | 12
81st Med Grp-Keesler | 88 | 79 | 76 | -12
82nd Med Grp-Sheppard | 78 | 79 | 80 | 1
96th Med Grp-Eglin | 80 | 87 | 79 | -2
South Region-Air force | 80 | 84 | 81 | 1
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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