Prime Enrollees , West Navy Customer Service Problem Getting Help from Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 60 | 63 | 63 | 3
CONUS MHS | 52 | 48 | 53 | 1
NAVY | 54 | 49 | 54 | 0
WEST | 57 | 48 | 52 | -4
West Navy | 58 | 49 | 53 | -5
NACC Port Hueneme | *** | 54 | 52 | ***
NBHC NAS North Island | *** | 57 | 53 | ***
NBHC NTC San Diego | *** | 48 | 51 | ***
NH Bremerton | 52 | 49 | 46 | -7
NH Camp Pendleton | 69 | 54 | 46 | -23
NH LeMoore | 67 | 48 | 63 | -4
NH Oak Harbor | 53 | 41 | 51 | -2
NH Twentynine Palms | 63 | 57 | 68 | 5
NMC San Diego | 60 | 46 | 54 | -7
NMCL Pearl Harbor | 63 | 38 | 56 | -7
TRICARE Outpatient-Chula Vista | *** | 35 | 50 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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