Prime Enrollees , Overseas Europe Customer Service 2006
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 51 | 53 | 69
OVERSEAS | 50 | 55 | 72
Overseas Europe | 52 | 55 | 73
48th Med Grp-Lakenheath | 55 | 43 | 70
86th Med Grp-Ramstein | 48 | 44 | 81
Heidelberg Meddac | 47 | 52 | 66
Landstuhl Regional Medcen | 47 | 61 | 80
Wuerzburg Meddac | *** | *** | 77
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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