Prime Enrollees , West Navy Customer Service Problem Finding/Understanding Written Material
| 2004 | 2005 | 2006 | Trend
Benchmark | 54 | 53 | 53 | -1
CONUS MHS | 48 | 49 | 51 | 2
NAVY | 51 | 53 | 50 | -1
WEST | 48 | 48 | 50 | 2
West Navy | 53 | 53 | 52 | 0
NACC Port Hueneme | *** | 48 | 53 | ***
NBHC NAS North Island | *** | 61 | 52 | ***
NBHC NTC San Diego | *** | 55 | 57 | ***
NH Bremerton | 30 | 46 | 35 | 5
NH Camp Pendleton | 51 | 55 | 41 | -10
NH LeMoore | 49 | 53 | 67 | 18
NH Oak Harbor | 36 | 46 | 64 | 28
NH Twentynine Palms | 50 | 60 | 57 | 6
NMC San Diego | 57 | 55 | 62 | 5
NMCL Pearl Harbor | 55 | 42 | 51 | -5
TRICARE Outpatient-Chula Vista | *** | 59 | 58 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users