Active Duty , South Navy Customer Service Problem Finding/Understanding Written Material
| 2004 | 2005 | 2006 | Trend
Benchmark | 54 | 53 | 53 | -1
CONUS MHS | 44 | 46 | 45 | 1
NAVY | 47 | 50 | 46 | 0
SOUTH | 47 | 48 | 44 | -3
South Navy | 46 | 49 | 50 | 4
NBHC Mayport | *** | 65 | 49 | ***
NH Beaufort | *** | *** | *** | ***
NH Charleston | *** | *** | *** | ***
NH Corpus Christi | 49 | 42 | 43 | -7
NH Jacksonville | *** | 56 | 67 | ***
NH Pensacola | 44 | 46 | 39 | -5
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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