Enrollees with Civilian PCM , All Regions Customer Service Problem with Paperwork
| 2004 | 2005 | 2006 | Trend
Benchmark | 68 | 73 | 72 | 5
CONUS MHS | 67 | 63 | 66 | -1
ARMY | *** | *** | *** | ***
NAVY | *** | *** | *** | ***
AIR FORCE | *** | *** | *** | ***
OTHER | 67 | 63 | 66 | -1
NORTH | 63 | 61 | 54 | -9
North Army | *** | *** | *** | ***
North Navy | *** | *** | *** | ***
North Air Force | *** | *** | *** | ***
North Other | 63 | 61 | 54 | -9
SOUTH | 70 | 65 | 73 | 4
South Army | *** | *** | *** | ***
South Navy | *** | *** | *** | ***
South Air Force | *** | *** | *** | ***
South Other | 70 | 65 | 73 | 4
WEST | 66 | 64 | 67 | 1
West Army | *** | *** | *** | ***
West Navy | *** | *** | *** | ***
West Air Force | *** | *** | *** | ***
West Other | 66 | 64 | 67 | 1
OVERSEAS | *** | *** | *** | ***
Overseas Europe | *** | *** | *** | ***
Overseas Pacific | *** | *** | *** | ***
Overseas Latin America | *** | *** | *** | ***
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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