Enrollees with Military PCM , South Navy Customer Service Problem Finding/Understanding Written Material
| 2004 | 2005 | 2006 | Trend
Benchmark | 54 | 53 | 53 | -1
CONUS MHS | 48 | 50 | 49 | 1
NAVY | 50 | 53 | 50 | 1
SOUTH | 52 | 52 | 51 | -1
South Navy | 54 | 54 | 55 | 1
NBHC Mayport | *** | 57 | 60 | ***
NH Beaufort | 51 | 51 | 59 | 7
NH Charleston | 40 | 63 | 53 | 13
NH Corpus Christi | 52 | 50 | 48 | -4
NH Jacksonville | 56 | 59 | 61 | 6
NH Pensacola | 56 | 51 | 51 | -5
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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