Enrollees with Military PCM , West Army Customer Service Problem Finding/Understanding Written Material
| 2004 | 2005 | 2006 | Trend
Benchmark | 54 | 53 | 53 | -1
CONUS MHS | 48 | 50 | 49 | 1
ARMY | 48 | 48 | 52 | 4
WEST | 49 | 49 | 50 | 1
West Army | 46 | 45 | 55 | 9
Evans ACH | 46 | 35 | 61 | 15
Irwin ACH | 33 | 47 | 54 | 21
L. Wood ACH | 41 | 45 | 56 | 15
Madigan AMC | 40 | 45 | 63 | 23
Munson AHC | 30 | 55 | 48 | 17
R W Bliss AHC | 41 | 48 | 48 | 7
Tripler AMC | 62 | 45 | 61 | -1
Weed ACH | 50 | 45 | 34 | -16
William Beaumont AMC | 52 | 44 | 48 | -5
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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