Enrollees with Military PCM , West Air Force Customer Service Problem with Paperwork
| 2004 | 2005 | 2006 | Trend
Benchmark | 68 | 73 | 72 | 5
CONUS MHS | 67 | 67 | 71 | 3
AIR FORCE | 69 | 69 | 71 | 2
WEST | 69 | 68 | 72 | 3
West Air Force | 69 | 69 | 71 | 2
10th Med Grp-USAF Academy | 64 | 71 | 71 | 7
21st Med Grp-Peterson | 72 | 66 | 73 | 1
30th Med Grp-Vandenberg | 61 | 78 | 65 | 4
355th Med Grp-Davis Monthan | 62 | 74 | 74 | 12
366th Med Grp-Mountain Home | 72 | 73 | 69 | -2
377th Med Grp-Kirtland | 58 | 67 | 70 | 12
3rd Med Grp-Elmendorf | 65 | 68 | 69 | 4
509th Med Grp-Whiteman | 73 | 75 | 80 | 7
55th Med Grp-Offutt | 58 | 69 | 70 | 12
56th Med Grp-Luke | 72 | 73 | 72 | 0
60th Med Grp-Travis | 69 | 66 | 72 | 4
61st Med Squad-Los Angeles | 77 | 67 | 72 | -5
75th Med Grp-Hill | 74 | 62 | 65 | -9
92nd Med Grp-Fairchild | 75 | 63 | 70 | -6
99th Med Grp-O'Callaghan Hosp | 72 | 72 | 69 | -3
West Region-Air force | *** | 69 | 73 | ***
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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