Active Duty , South Air Force Customer Service Problem Getting Help from Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 60 | 63 | 63 | 3
CONUS MHS | 47 | 43 | 49 | 1
AIR FORCE | 49 | 47 | 48 | -1
SOUTH | 49 | 43 | 47 | -2
South Air Force | 44 | 48 | 50 | 5
12th Med Grp-Randolph | 50 | 33 | 33 | -16
17th Med Grp-Goodfellow | *** | *** | *** | ***
20th Med Grp-Shaw | 53 | 46 | 59 | 6
2nd Med Grp-Barksdale | 39 | 47 | 52 | 12
314th Med Grp-Little Rock | 50 | 45 | *** | ***
325th Med Grp-Tyndall | 64 | 46 | 53 | -10
42nd Med Grp-Maxwell | 43 | 50 | 48 | 5
45th Med Grp-Patrick | *** | 54 | *** | ***
59th Med Wing-Lackland | *** | *** | *** | ***
6th Med Grp-MacDill | *** | 32 | 48 | ***
72nd Med Grp-Tinker | 40 | 48 | 43 | 3
78th Med Grp-Robins | 57 | 38 | 55 | -2
7th Med Grp-Dyess | 50 | 52 | 38 | -12
81st Med Grp-Keesler | *** | 70 | *** | ***
82nd Med Grp-Sheppard | *** | 45 | 68 | ***
96th Med Grp-Eglin | *** | *** | *** | ***
South Region-Air force | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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