All Users , South Army Customer Service Problem Finding/Understanding Written Material
| 2004 | 2005 | 2006 | Trend
Benchmark | 54 | 53 | 53 | -1
CONUS MHS | 47 | 49 | 49 | 2
ARMY | 48 | 48 | 51 | 2
SOUTH | 50 | 52 | 52 | 1
South Army | 54 | 53 | 51 | -3
Bayne-Jones ACH | 49 | 44 | 47 | -3
Brooke AMC | 54 | 55 | 61 | 7
Darnall ACH | 65 | 50 | 62 | -3
Eisenhower AMC | 48 | 48 | 52 | 4
Fox AHC | 55 | 58 | 56 | 1
Lyster ACH | 41 | 54 | 44 | 3
Martin ACH | 56 | 55 | 53 | -3
Moncrief ACH | 73 | 65 | 59 | -14
Reynolds ACH | 52 | 52 | 46 | -6
Winn ACH | 37 | 53 | 44 | 8
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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