All Users , West Air Force Customer Service Problem Getting Help from Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 60 | 63 | 63 | 3
CONUS MHS | 52 | 48 | 54 | 2
AIR FORCE | 53 | 50 | 52 | -1
WEST | 57 | 47 | 52 | -5
West Air Force | 57 | 50 | 51 | -6
10th Med Grp-USAF Academy | 48 | 39 | 37 | -10
21st Med Grp-Peterson | 61 | 45 | 54 | -6
30th Med Grp-Vandenberg | 64 | 51 | 50 | -14
355th Med Grp-Davis Monthan | 53 | 52 | 52 | -2
366th Med Grp-Mountain Home | 68 | 48 | 47 | -21
377th Med Grp-Kirtland | 51 | 43 | 50 | -1
3rd Med Grp-Elmendorf | 57 | 51 | 55 | -3
509th Med Grp-Whiteman | 73 | 59 | 72 | -1
55th Med Grp-Offutt | 52 | 47 | 49 | -4
56th Med Grp-Luke | 54 | 55 | 56 | 1
60th Med Grp-Travis | 43 | 48 | 50 | 7
61st Med Squad-Los Angeles | 67 | 46 | 44 | -22
75th Med Grp-Hill | 57 | 43 | 45 | -12
92nd Med Grp-Fairchild | 50 | 48 | 47 | -4
99th Med Grp-O'Callaghan Hosp | 68 | 62 | 57 | -11
West Region-Air force | 58 | 51 | 52 | -6
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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