All Users , West Army Customer Service Problem Getting Help from Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 60 | 63 | 63 | 3
CONUS MHS | 52 | 48 | 54 | 2
ARMY | 52 | 47 | 54 | 2
WEST | 57 | 47 | 52 | -5
West Army | 54 | 47 | 55 | 1
Evans ACH | 51 | 52 | 54 | 4
Irwin ACH | 48 | 38 | 49 | 1
L. Wood ACH | 42 | 44 | 49 | 7
Madigan AMC | 67 | 49 | 59 | -8
Munson AHC | 52 | 46 | 43 | -9
R W Bliss AHC | 54 | 50 | 44 | -11
Tripler AMC | 52 | 48 | 66 | 13
Weed ACH | 55 | 46 | 64 | 9
William Beaumont AMC | 47 | 46 | 46 | -2
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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