Prime Enrollees , West Army Customer Service Problem Finding/Understanding Written Material
| 2004 | 2005 | 2006 | Trend
Benchmark | 54 | 53 | 53 | -1
CONUS MHS | 48 | 49 | 51 | 2
ARMY | 49 | 48 | 52 | 3
WEST | 48 | 48 | 50 | 2
West Army | 47 | 45 | 55 | 8
Evans ACH | 48 | 36 | 58 | 10
Irwin ACH | 35 | 49 | 58 | 23
L. Wood ACH | 42 | 45 | 52 | 10
Madigan AMC | 40 | 44 | 60 | 19
Munson AHC | 30 | 55 | 49 | 18
R W Bliss AHC | 41 | 49 | 49 | 8
Tripler AMC | 64 | 48 | 59 | -5
Weed ACH | 50 | 43 | 33 | -17
William Beaumont AMC | 48 | 49 | 47 | 0
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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