Active Duty , All Regions Claims Processing Claims Handled Correctly
| 2004 | 2005 | 2006 | Trend
Benchmark | 85 | 87 | 90 | 5
CONUS MHS | 77 | 78 | 80 | 3
ARMY | 74 | 78 | 78 | 4
NAVY | 74 | 78 | 80 | 6
AIR FORCE | 80 | 81 | 79 | -1
OTHER | 78 | 74 | 84 | 5
NORTH | 72 | 74 | 79 | 6
North Army | 74 | 76 | 75 | 1
North Navy | 70 | 79 | 84 | 15
North Air Force | 71 | 77 | 72 | 1
North Other | 74 | 68 | 80 | 6
SOUTH | 79 | 78 | 77 | -2
South Army | 73 | 77 | 73 | 0
South Navy | 79 | 74 | 73 | -6
South Air Force | 81 | 82 | 76 | -5
South Other | 83 | 77 | 85 | 2
WEST | 81 | 82 | 84 | 4
West Army | 76 | 77 | 86 | 10
West Navy | 79 | 85 | 79 | 0
West Air Force | 84 | 83 | 83 | -1
West Other | 82 | 82 | 88 | 6
OVERSEAS | 76 | 78 | 85 | 9
Overseas Europe | 77 | 83 | 86 | 8
Overseas Pacific | 75 | 68 | 83 | 8
Overseas Latin America | 73 | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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