Enrollees with Military PCM , West Air Force Customer Service 2006
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 49 | 52 | 71
AIR FORCE | 49 | 52 | 71
WEST | 50 | 53 | 72
West Air Force | 47 | 51 | 71
10th Med Grp-USAF Academy | 43 | 37 | 71
21st Med Grp-Peterson | 52 | 53 | 73
30th Med Grp-Vandenberg | 52 | 49 | 65
355th Med Grp-Davis Monthan | 49 | 53 | 74
366th Med Grp-Mountain Home | 49 | 48 | 69
377th Med Grp-Kirtland | 38 | 50 | 70
3rd Med Grp-Elmendorf | 47 | 54 | 69
509th Med Grp-Whiteman | 56 | 73 | 80
55th Med Grp-Offutt | 54 | 49 | 70
56th Med Grp-Luke | 52 | 48 | 72
60th Med Grp-Travis | 40 | 46 | 72
61st Med Squad-Los Angeles | 29 | 41 | 72
75th Med Grp-Hill | 44 | 44 | 65
92nd Med Grp-Fairchild | 51 | 45 | 70
99th Med Grp-O'Callaghan Hosp | 40 | 51 | 69
West Region-Air force | 49 | 51 | 73
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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