Prime Enrollees , North Navy Customer Service Problem Finding/Understanding Written Material
| 2004 | 2005 | 2006 | Trend
Benchmark | 54 | 53 | 53 | -1
CONUS MHS | 48 | 49 | 51 | 2
NAVY | 51 | 53 | 50 | -1
NORTH | 45 | 48 | 48 | 3
North Navy | 48 | 53 | 47 | -1
NBHC Little Creek | *** | 48 | 56 | ***
NBHC Navsta Sewells | *** | 53 | 49 | ***
NBHC Oceana | *** | 49 | 38 | ***
NH Camp Lejeune | 52 | 53 | 55 | 3
NH Cherry Point | 48 | 54 | 43 | -5
NH Great Lakes | 41 | 53 | 52 | 12
NMC Portsmouth | 52 | 53 | 47 | -5
NMCL Patuxent River | *** | 53 | 53 | ***
NMCL Quantico | 45 | 47 | 46 | 1
NNMC Bethesda | 51 | 50 | 51 | -1
Naval Health Care New England | 46 | 44 | 40 | -5
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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