Active Duty , West Army Customer Service 2006
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 45 | 49 | 68
ARMY | 47 | 49 | 68
WEST | 46 | 50 | 71
West Army | 53 | 53 | 76
Evans ACH | *** | *** | ***
Irwin ACH | *** | *** | ***
L. Wood ACH | *** | *** | ***
Madigan AMC | 58 | 57 | 74
Munson AHC | *** | 34 | 71
R W Bliss AHC | 33 | 40 | 66
Tripler AMC | *** | *** | 86
Weed ACH | *** | 59 | 62
William Beaumont AMC | *** | *** | ***
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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