Enrollees with Military PCM , West Navy 2006 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behavior
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behavior
Benchmark | 77 | 76 | 91 | 90 | 63 | 89 | 59 | 72 | 74 | 74 | 91 | 81
CONUS MHS | 65 | 62 | 84 | 83 | 57 | 83 | 56 | 54 | 64 | 67 | 90 | 75
NAVY | 66 | 62 | 83 | 82 | 59 | 82 | 55 | 52 | 63 | 65 | 89 | 75
WEST | 65 | 62 | 85 | 83 | 58 | 85 | 56 | 54 | 64 | 66 | 89 | 76
West Navy | 64 | 59 | 81 | 80 | 60 | 82 | 56 | 52 | 62 | 65 | 88 | 76
NACC Port Hueneme | 61 | 59 | 85 | 82 | 60 | 89 | 56 | 54 | 63 | 64 | 89 | 79
NBHC NAS North Island | 61 | 51 | 78 | 78 | 61 | 80 | 53 | 48 | 63 | 65 | 90 | 72
NBHC NTC San Diego | 63 | 57 | 85 | 81 | 60 | 83 | 56 | 52 | 67 | 63 | 89 | 82
NH Bremerton | 65 | 64 | 87 | 83 | 48 | 78 | 54 | 49 | 60 | 62 | 94 | 76
NH Camp Pendleton | 63 | 59 | 80 | 77 | 53 | 82 | 52 | 51 | 55 | 73 | 86 | 77
NH LeMoore | 65 | 58 | 79 | 78 | 71 | 91 | 51 | 50 | 56 | 76 | 91 | 71
NH Oak Harbor | 68 | 60 | 86 | 82 | 64 | 81 | 56 | 55 | 70 | 66 | 89 | 75
NH Twentynine Palms | 73 | 73 | 90 | 89 | 64 | 95 | 61 | 62 | 70 | 64 | 91 | 67
NMC San Diego | 62 | 56 | 76 | 79 | 66 | 71 | 57 | 53 | 62 | 59 | 86 | 77
NMCL Pearl Harbor | 68 | 65 | 85 | 83 | 61 | 84 | 57 | 52 | 66 | 63 | 91 | 75
TRICARE Outpatient-Chula Vista | 60 | 55 | 82 | 82 | 61 | 94 | 62 | 48 | 61 | 71 | 86 | 74
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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