Active Duty , West Navy Customer Service Problem Getting Help from Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 60 | 63 | 63 | 3
CONUS MHS | 47 | 43 | 49 | 1
NAVY | 50 | 45 | 52 | 2
WEST | 49 | 45 | 50 | 1
West Navy | 48 | 45 | 53 | 5
NACC Port Hueneme | *** | 42 | 47 | ***
NBHC NAS North Island | *** | 59 | 57 | ***
NBHC NTC San Diego | *** | *** | *** | ***
NH Bremerton | 45 | *** | 44 | -1
NH Camp Pendleton | *** | *** | 45 | ***
NH LeMoore | *** | *** | *** | ***
NH Oak Harbor | *** | 23 | *** | ***
NH Twentynine Palms | *** | *** | *** | ***
NMC San Diego | *** | 45 | 52 | ***
NMCL Pearl Harbor | 52 | 35 | 56 | 4
TRICARE Outpatient-Chula Vista | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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