Active Duty , South Army Customer Service Problem Getting Help from Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 60 | 63 | 63 | 3
CONUS MHS | 47 | 43 | 49 | 1
ARMY | 46 | 41 | 49 | 4
SOUTH | 49 | 43 | 47 | -2
South Army | 53 | 43 | 49 | -4
Bayne-Jones ACH | *** | *** | *** | ***
Brooke AMC | *** | *** | *** | ***
Darnall ACH | 62 | 48 | 60 | -2
Eisenhower AMC | 50 | 48 | 35 | -15
Fox AHC | *** | *** | *** | ***
Lyster ACH | *** | 53 | 32 | ***
Martin ACH | *** | *** | 39 | ***
Moncrief ACH | *** | *** | *** | ***
Reynolds ACH | 52 | *** | *** | ***
Winn ACH | 23 | 31 | 59 | 36
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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