Prime Enrollees , Overseas Europe Customer Service Problem Finding/Understanding Written Material
| 2004 | 2005 | 2006 | Trend
Benchmark | 54 | 53 | 53 | -1
CONUS MHS | 48 | 49 | 51 | 2
OVERSEAS | 53 | 54 | 50 | -3
Overseas Europe | 56 | 56 | 52 | -4
48th Med Grp-Lakenheath | *** | *** | 55 | ***
86th Med Grp-Ramstein | 63 | 60 | 48 | -15
Heidelberg Meddac | *** | 63 | 47 | ***
Landstuhl Regional Medcen | 50 | 48 | 47 | -3
Wuerzburg Meddac | *** | 65 | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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