All Users , Overseas Pacific Customer Service 2006
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 49 | 54 | 68
OVERSEAS | 49 | 55 | 72
Overseas Pacific | 47 | 53 | 72
121st Gen Hosp-Seoul | 36 | 45 | 71
18th Med Grp-Kadena AB | 52 | 49 | 74
NH Okinawa | 39 | 50 | 65
NH Yokosuka | 53 | 56 | 67
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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