Prime Enrollees , South Army Customer Service Problem Getting Help from Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 60 | 63 | 63 | 3
CONUS MHS | 52 | 48 | 53 | 1
ARMY | 52 | 48 | 54 | 2
SOUTH | 52 | 49 | 54 | 2
South Army | 58 | 51 | 54 | -5
Bayne-Jones ACH | 76 | 48 | 52 | -24
Brooke AMC | 53 | 44 | 46 | -7
Darnall ACH | 61 | 57 | 61 | 0
Eisenhower AMC | 55 | 56 | 44 | -11
Fox AHC | 61 | 46 | 53 | -8
Lyster ACH | 37 | 53 | 44 | 7
Martin ACH | 65 | 46 | 54 | -11
Moncrief ACH | 72 | 52 | 50 | -22
Reynolds ACH | 61 | 46 | 65 | 4
Winn ACH | 41 | 42 | 61 | 20
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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