Enrollees with Military PCM , North Army Customer Service Problem with Paperwork
| 2004 | 2005 | 2006 | Trend
Benchmark | 68 | 73 | 72 | 5
CONUS MHS | 67 | 67 | 71 | 3
ARMY | 68 | 68 | 72 | 4
NORTH | 64 | 66 | 70 | 5
North Army | 68 | 68 | 69 | 1
Blanchfield ACH | 63 | 77 | 75 | 11
Dewitt ACH | 72 | 70 | 68 | -4
Guthrie AHC | 70 | 58 | 78 | 8
Ireland ACH | 65 | 56 | 69 | 4
Kenner AHC | 82 | 73 | 72 | -11
Kimbrough Amb Car Cen-Ft Meade | 64 | 70 | 56 | -8
McDonald ACH | 57 | 81 | 72 | 15
Walter Reed AMC | 58 | 62 | 61 | 3
Womack AMC | 70 | 70 | 75 | 5
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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