Prime Enrollees , South Navy Customer Service Problem Getting Help from Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 60 | 63 | 63 | 3
CONUS MHS | 52 | 48 | 53 | 1
NAVY | 54 | 49 | 54 | 0
SOUTH | 52 | 49 | 54 | 2
South Navy | 53 | 48 | 56 | 3
NBHC Mayport | *** | 51 | 59 | ***
NH Beaufort | 58 | 53 | 48 | -11
NH Charleston | 54 | 52 | 51 | -3
NH Corpus Christi | 61 | 49 | 53 | -8
NH Jacksonville | 53 | 49 | 61 | 8
NH Pensacola | 53 | 49 | 56 | 3
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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