Enrollees with Military PCM , West Other Customer Service Problem Finding/Understanding Written Material
| 2004 | 2005 | 2006 | Trend
Benchmark | 54 | 53 | 53 | -1
CONUS MHS | 48 | 50 | 49 | 1
OTHER | 43 | 43 | 41 | -2
WEST | 49 | 49 | 50 | 1
West Other | 42 | 41 | 40 | -3
Out of Catchment West Region | 38 | 43 | 42 | 5
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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