All Users , North Air Force Customer Service Problem Getting Help from Customer Service
| 2004 | 2005 | 2006 | Trend
Benchmark | 60 | 63 | 63 | 3
CONUS MHS | 52 | 48 | 54 | 2
AIR FORCE | 53 | 50 | 52 | -1
NORTH | 47 | 48 | 55 | 8
North Air Force | 47 | 48 | 50 | 3
1st Med Grp-Langley | 50 | 44 | 45 | -5
375th Med Grp-Scott | 48 | 41 | 54 | 6
66th Med Grp-Hanscom | 47 | 43 | 45 | -2
74th Med Grp-Wright-Patterson | 39 | 52 | 49 | 10
North Region-Air force | *** | 57 | 56 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users