All Users , Overseas Europe Customer Service Problem Finding/Understanding Written Material
| 2004 | 2005 | 2006 | Trend
Benchmark | 54 | 53 | 53 | -1
CONUS MHS | 47 | 49 | 49 | 2
OVERSEAS | 50 | 52 | 49 | -1
Overseas Europe | 54 | 53 | 50 | -4
48th Med Grp-Lakenheath | *** | 45 | 51 | ***
86th Med Grp-Ramstein | 57 | 58 | 48 | -9
Heidelberg Meddac | 64 | 58 | 45 | -19
Landstuhl Regional Medcen | 44 | 47 | 46 | 2
Wuerzburg Meddac | 44 | 59 | 68 | 24
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users