Prime Enrollees , Overseas Pacific Customer Service Problem Finding/Understanding Written Material
| 2004 | 2005 | 2006 | Trend
Benchmark | 54 | 53 | 53 | -1
CONUS MHS | 48 | 49 | 51 | 2
OVERSEAS | 53 | 54 | 50 | -3
Overseas Pacific | 50 | 54 | 45 | -5
121st Gen Hosp-Seoul | 45 | 42 | 34 | -12
18th Med Grp-Kadena AB | *** | 75 | 54 | ***
NH Okinawa | *** | 66 | 41 | ***
NH Yokosuka | 57 | 61 | 53 | -4
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users