All Users , West Navy Customer Service 2006
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 49 | 54 | 68
NAVY | 49 | 55 | 71
WEST | 48 | 52 | 70
West Navy | 50 | 53 | 73
NACC Port Hueneme | 54 | 53 | 73
NBHC NAS North Island | 52 | 54 | 77
NBHC NTC San Diego | 54 | 48 | 70
NH Bremerton | 35 | 46 | 67
NH Camp Pendleton | 43 | 48 | 65
NH LeMoore | 63 | 63 | 73
NH Oak Harbor | 63 | 52 | 75
NH Twentynine Palms | 56 | 69 | 73
NMC San Diego | 55 | 53 | 78
NMCL Pearl Harbor | 52 | 57 | 76
TRICARE Outpatient-Chula Vista | 59 | 52 | 80
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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