Active Duty , All Regions Claims Processing 2006
| Claims Handled in a Reasonable Time | Claims Handled Correctly
Benchmark | 88 | 90
CONUS MHS | 81 | 80
ARMY | 80 | 78
NAVY | 79 | 80
AIR FORCE | 79 | 79
OTHER | 84 | 84
NORTH | 80 | 79
North Army | 77 | 75
North Navy | 83 | 84
North Air Force | 71 | 72
North Other | 84 | 80
SOUTH | 79 | 77
South Army | 79 | 73
South Navy | 73 | 73
South Air Force | 78 | 76
South Other | 85 | 85
WEST | 83 | 84
West Army | 83 | 86
West Navy | 79 | 79
West Air Force | 83 | 83
West Other | 85 | 88
OVERSEAS | 78 | 85
Overseas Europe | 78 | 86
Overseas Pacific | 77 | 83
Overseas Latin America | *** | ***
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users