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Prime Enrollees , All Regions
Customer Service
  2004 2005 2006 Trend
Benchmark 61 63 63 2
CONUS MHS 56 54 58 2
ARMY 56 55 59 3
NAVY 58 56 59 1
AIR FORCE 57 57 58 0
OTHER 54 51 55 2
NORTH 52 53 55 3
North Army 53 52 56 4
North Navy 55 55 57 3
North Air Force 52 56 56 4
North Other 49 50 53 4
SOUTH 57 56 59 2
South Army 59 57 60 1
South Navy 58 57 61 3
South Air Force 57 57 60 2
South Other 56 53 59 2
WEST 58 54 58 0
West Army 56 53 62 6
West Navy 61 57 60 -1
West Air Force 58 57 56 -2
West Other 56 50 54 -2
OVERSEAS 60 58 59 -1
Overseas Europe 61 61 60 -1
Overseas Pacific 62 55 56 -6
Overseas Latin America 39 54 60 21
Source: 2006 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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 Prime Enrollees   Enrollees with Military PCM   Enrollees with Civilian PCM   Standard/Extra Users  
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