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Prime Enrollees , All Regions
Claims Processing

Claims Handled Correctly
  2004 2005 2006 Trend
Benchmark 85 87 90 5
CONUS MHS 82 81 85 3
ARMY 81 81 84 3
NAVY 80 82 83 3
AIR FORCE 82 83 85 3
OTHER 82 80 86 3
NORTH 75 80 84 9
North Army 78 80 83 5
North Navy 75 82 85 9
North Air Force 74 82 81 7
North Other 73 78 84 11
SOUTH 85 80 82 -2
South Army 82 81 79 -3
South Navy 84 79 82 -2
South Air Force 84 81 82 -2
South Other 86 79 84 -2
WEST 85 84 88 3
West Army 82 81 89 8
West Navy 85 85 83 -2
West Air Force 83 85 88 5
West Other 87 83 90 3
OVERSEAS 83 81 87 4
Overseas Europe 86 84 88 1
Overseas Pacific 78 72 84 6
Overseas Latin America 72 96 93 21
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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