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Prime Enrollees , North Other
2006 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behavior
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behavior
Benchmark 77 76 91 90 63 89 59 72 74 74 91 81
CONUS MHS 65 65 85 84 58 84 56 57 65 68 90 75
OTHER 65 72 89 88 55 85 57 64 67 71 91 73
NORTH 64 64 84 84 55 83 54 55 64 68 89 73
North Other 62 72 89 87 53 84 55 61 64 71 89 74
Out of Catchment North Region 64 74 90 87 51 84 54 61 64 70 89 76
Source: 2006 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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