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Prime Enrollees , West Army Customer Service Problem Getting Help from Customer Service |
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| 2004 | 2005 | 2006 | Trend | |
| Benchmark | 60 | 63 | 63 | 3 |
| CONUS MHS | 52 | 48 | 53 | 1 |
| ARMY | 52 | 48 | 54 | 2 |
| WEST | 57 | 48 | 52 | -4 |
| West Army | 53 | 47 | 57 | 4 |
| Evans ACH | 49 | 51 | 55 | 7 |
| Irwin ACH | 49 | 38 | 48 | -1 |
| L. Wood ACH | 40 | 49 | 49 | 9 |
| Madigan AMC | 66 | 48 | 59 | -7 |
| Munson AHC | 52 | 47 | 44 | -8 |
| R W Bliss AHC | 54 | 48 | 46 | -8 |
| Tripler AMC | 55 | 47 | 69 | 14 |
| Weed ACH | 52 | 45 | 64 | 12 |
| William Beaumont AMC | 50 | 47 | 48 | -2 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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