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Prime Enrollees , West Air Force
Customer Service
2006
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 53 63 72
CONUS MHS 51 53 69
AIR FORCE 50 52 71
WEST 50 52 71
West Air Force 47 51 70
10th Med Grp-USAF Academy 39 39 66
21st Med Grp-Peterson 52 53 73
30th Med Grp-Vandenberg 52 50 65
355th Med Grp-Davis Monthan 50 53 74
366th Med Grp-Mountain Home 52 50 70
377th Med Grp-Kirtland 39 50 71
3rd Med Grp-Elmendorf 48 56 67
509th Med Grp-Whiteman 56 73 81
55th Med Grp-Offutt 53 53 65
56th Med Grp-Luke 57 53 71
60th Med Grp-Travis 42 49 74
61st Med Squad-Los Angeles 28 42 71
75th Med Grp-Hill 45 44 65
92nd Med Grp-Fairchild 52 45 70
99th Med Grp-O'Callaghan Hosp 40 53 71
West Region-Air force 50 51 73
Source: 2006 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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