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Prime Enrollees , West Air Force Customer Service Problem Getting Help from Customer Service |
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| 2004 | 2005 | 2006 | Trend | |
| Benchmark | 60 | 63 | 63 | 3 |
| CONUS MHS | 52 | 48 | 53 | 1 |
| AIR FORCE | 52 | 50 | 52 | 0 |
| WEST | 57 | 48 | 52 | -4 |
| West Air Force | 56 | 50 | 51 | -6 |
| 10th Med Grp-USAF Academy | 47 | 38 | 39 | -8 |
| 21st Med Grp-Peterson | 58 | 45 | 53 | -5 |
| 30th Med Grp-Vandenberg | 64 | 51 | 50 | -14 |
| 355th Med Grp-Davis Monthan | 53 | 50 | 53 | 0 |
| 366th Med Grp-Mountain Home | 68 | 49 | 50 | -18 |
| 377th Med Grp-Kirtland | 48 | 41 | 50 | 2 |
| 3rd Med Grp-Elmendorf | 58 | 51 | 56 | -1 |
| 509th Med Grp-Whiteman | 74 | 59 | 73 | -1 |
| 55th Med Grp-Offutt | 48 | 49 | 53 | 5 |
| 56th Med Grp-Luke | 57 | 56 | 53 | -4 |
| 60th Med Grp-Travis | 45 | 47 | 49 | 4 |
| 61st Med Squad-Los Angeles | 66 | 48 | 42 | -24 |
| 75th Med Grp-Hill | 57 | 42 | 44 | -13 |
| 92nd Med Grp-Fairchild | 49 | 49 | 45 | -4 |
| 99th Med Grp-O'Callaghan Hosp | 66 | 58 | 53 | -13 |
| West Region-Air force | 57 | 51 | 51 | -6 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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