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Prime Enrollees , West Other Customer Service Problem Finding/Understanding Written Material |
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| 2004 | 2005 | 2006 | Trend | |
| Benchmark | 54 | 53 | 53 | -1 |
| CONUS MHS | 48 | 49 | 51 | 2 |
| OTHER | 46 | 47 | 50 | 4 |
| WEST | 48 | 48 | 50 | 2 |
| West Other | 44 | 44 | 48 | 3 |
| Out of Catchment West Region | 43 | 41 | 48 | 5 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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