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Prime Enrollees , Overseas Pacific
2006 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behavior
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behavior
Benchmark 77 76 91 90 63 89 59 72 74 74 91 81
CONUS MHS 65 65 85 84 58 84 56 57 65 68 90 75
OVERSEAS 65 64 86 85 59 84 56 54 61 62 88 76
Overseas Pacific 65 63 87 86 56 81 54 55 59 63 89 76
121st Gen Hosp-Seoul 56 57 88 84 50 *** 47 45 66 48 87 73
18th Med Grp-Kadena AB 65 63 82 80 59 *** 57 53 59 58 90 74
NH Okinawa 74 67 87 91 49 *** 55 57 60 73 89 75
NH Yokosuka 65 63 85 84 57 *** 50 56 57 69 88 82
Source: 2006 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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