 |
 |
|||
|
Prime Enrollees , Overseas Pacific Customer Service Problem Getting Help from Customer Service |
||||
| 2004 | 2005 | 2006 | Trend | |
| Benchmark | 60 | 63 | 63 | 3 |
| CONUS MHS | 52 | 48 | 53 | 1 |
| OVERSEAS | 55 | 52 | 55 | 0 |
| Overseas Pacific | 62 | 46 | 53 | -8 |
| 121st Gen Hosp-Seoul | 70 | 43 | 45 | -26 |
| 18th Med Grp-Kadena AB | *** | 49 | 49 | *** |
| NH Okinawa | 54 | 46 | 45 | -9 |
| NH Yokosuka | *** | 48 | 53 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||