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Prime Enrollees , North Navy
2006 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behavior
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behavior
Benchmark 77 76 91 90 63 89 59 72 74 74 91 81
CONUS MHS 65 65 85 84 58 84 56 57 65 68 90 75
NAVY 67 63 83 82 59 83 56 53 63 66 89 75
NORTH 64 64 84 84 55 83 54 55 64 68 89 73
North Navy 65 62 82 81 57 85 54 50 62 66 89 73
NBHC Little Creek 67 64 80 79 62 91 52 49 61 65 90 77
NBHC Navsta Sewells 64 57 80 79 53 81 50 45 59 61 89 73
NBHC Oceana 62 50 78 76 50 79 57 40 68 59 89 70
NH Camp Lejeune 63 62 78 83 67 89 60 46 63 69 89 72
NH Cherry Point 55 55 76 76 58 81 52 42 54 64 90 71
NH Great Lakes 68 73 84 85 58 78 56 58 55 63 87 73
NMC Portsmouth 67 60 84 80 57 85 51 49 60 66 88 72
NMCL Patuxent River 67 70 87 87 57 89 57 61 70 63 92 76
NMCL Quantico 59 62 89 82 54 80 46 48 58 67 90 74
NNMC Bethesda 62 64 86 88 52 79 56 64 73 68 89 73
Naval Health Care New England 71 71 88 86 56 89 53 61 66 68 88 74
Source: 2006 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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