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Prime Enrollees , North Air Force
Customer Service
2006
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 53 63 72
CONUS MHS 51 53 69
AIR FORCE 50 52 71
NORTH 48 53 66
North Air Force 51 50 66
1st Med Grp-Langley 50 45 69
375th Med Grp-Scott 51 53 66
66th Med Grp-Hanscom 59 45 65
74th Med Grp-Wright-Patterson 50 49 72
North Region-Air force 41 55 67
Source: 2006 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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