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Enrollees with Military PCM , South Army Customer Service Problem Getting Help from Customer Service |
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| 2004 | 2005 | 2006 | Trend | |
| Benchmark | 60 | 63 | 63 | 3 |
| CONUS MHS | 51 | 48 | 52 | 1 |
| ARMY | 51 | 47 | 53 | 2 |
| SOUTH | 53 | 49 | 53 | 0 |
| South Army | 57 | 51 | 53 | -5 |
| Bayne-Jones ACH | 75 | 47 | 49 | -26 |
| Brooke AMC | 51 | 51 | 43 | -8 |
| Darnall ACH | 61 | 57 | 62 | 1 |
| Eisenhower AMC | 54 | 56 | 43 | -11 |
| Fox AHC | 61 | 46 | 53 | -8 |
| Lyster ACH | 37 | 52 | 43 | 7 |
| Martin ACH | 67 | 43 | 52 | -15 |
| Moncrief ACH | 69 | 53 | 61 | -8 |
| Reynolds ACH | 61 | 47 | 69 | 8 |
| Winn ACH | 42 | 41 | 61 | 18 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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