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Enrollees with Military PCM , South Air Force Customer Service Problem Getting Help from Customer Service |
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| 2004 | 2005 | 2006 | Trend | |
| Benchmark | 60 | 63 | 63 | 3 |
| CONUS MHS | 51 | 48 | 52 | 1 |
| AIR FORCE | 52 | 50 | 52 | 0 |
| SOUTH | 53 | 49 | 53 | 0 |
| South Air Force | 50 | 50 | 54 | 4 |
| 12th Med Grp-Randolph | 59 | 43 | 53 | -6 |
| 17th Med Grp-Goodfellow | 46 | 50 | 39 | -7 |
| 20th Med Grp-Shaw | 62 | 50 | 61 | -1 |
| 2nd Med Grp-Barksdale | 48 | 51 | 49 | 2 |
| 314th Med Grp-Little Rock | 63 | 60 | 58 | -5 |
| 325th Med Grp-Tyndall | 63 | 54 | 61 | -2 |
| 42nd Med Grp-Maxwell | 53 | 54 | 57 | 4 |
| 45th Med Grp-Patrick | 45 | 52 | 59 | 14 |
| 59th Med Wing-Lackland | 51 | 35 | 50 | -2 |
| 6th Med Grp-MacDill | 31 | 50 | 49 | 18 |
| 72nd Med Grp-Tinker | 54 | 45 | 57 | 3 |
| 78th Med Grp-Robins | 50 | 45 | 52 | 2 |
| 7th Med Grp-Dyess | 54 | 48 | 49 | -5 |
| 81st Med Grp-Keesler | 43 | 62 | 51 | 8 |
| 82nd Med Grp-Sheppard | 57 | 49 | 62 | 4 |
| 96th Med Grp-Eglin | 48 | 55 | 53 | 5 |
| South Region-Air force | 58 | 67 | 52 | -6 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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