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Enrollees with Military PCM , West Army Customer Service Problem Finding/Understanding Written Material |
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| 2004 | 2005 | 2006 | Trend | |
| Benchmark | 54 | 53 | 53 | -1 |
| CONUS MHS | 48 | 50 | 49 | 1 |
| ARMY | 48 | 48 | 52 | 4 |
| WEST | 49 | 49 | 50 | 1 |
| West Army | 46 | 45 | 55 | 9 |
| Evans ACH | 46 | 35 | 61 | 15 |
| Irwin ACH | 33 | 47 | 54 | 21 |
| L. Wood ACH | 41 | 45 | 56 | 15 |
| Madigan AMC | 40 | 45 | 63 | 23 |
| Munson AHC | 30 | 55 | 48 | 17 |
| R W Bliss AHC | 41 | 48 | 48 | 7 |
| Tripler AMC | 62 | 45 | 61 | -1 |
| Weed ACH | 50 | 45 | 34 | -16 |
| William Beaumont AMC | 52 | 44 | 48 | -5 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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