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Enrollees with Military PCM , West Army Customer Service Problem Getting Help from Customer Service |
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| 2004 | 2005 | 2006 | Trend | |
| Benchmark | 60 | 63 | 63 | 3 |
| CONUS MHS | 51 | 48 | 52 | 1 |
| ARMY | 51 | 47 | 53 | 2 |
| WEST | 55 | 49 | 53 | -3 |
| West Army | 53 | 46 | 57 | 4 |
| Evans ACH | 48 | 47 | 58 | 10 |
| Irwin ACH | 48 | 38 | 46 | -2 |
| L. Wood ACH | 38 | 49 | 52 | 14 |
| Madigan AMC | 65 | 48 | 62 | -3 |
| Munson AHC | 52 | 47 | 43 | -9 |
| R W Bliss AHC | 54 | 47 | 46 | -8 |
| Tripler AMC | 53 | 43 | 67 | 15 |
| Weed ACH | 50 | 47 | 64 | 14 |
| William Beaumont AMC | 44 | 48 | 47 | 3 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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