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Enrollees with Military PCM , West Navy Customer Service 2006 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 53 | 63 | 72 |
| CONUS MHS | 49 | 52 | 71 |
| NAVY | 50 | 54 | 73 |
| WEST | 50 | 53 | 72 |
| West Navy | 53 | 54 | 75 |
| NACC Port Hueneme | 53 | 52 | 74 |
| NBHC NAS North Island | 53 | 53 | 78 |
| NBHC NTC San Diego | 56 | 50 | 72 |
| NH Bremerton | 33 | 47 | 64 |
| NH Camp Pendleton | 40 | 50 | 70 |
| NH LeMoore | 73 | 64 | 77 |
| NH Oak Harbor | 64 | 52 | 75 |
| NH Twentynine Palms | 56 | 67 | 69 |
| NMC San Diego | 61 | 56 | 81 |
| NMCL Pearl Harbor | 51 | 56 | 75 |
| TRICARE Outpatient-Chula Vista | 57 | 49 | 77 |
| Source: 2006 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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