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Enrollees with Military PCM , West Navy Customer Service Problem Finding/Understanding Written Material |
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| 2004 | 2005 | 2006 | Trend | |
| Benchmark | 54 | 53 | 53 | -1 |
| CONUS MHS | 48 | 50 | 49 | 1 |
| NAVY | 50 | 53 | 50 | 1 |
| WEST | 49 | 49 | 50 | 1 |
| West Navy | 53 | 53 | 53 | 0 |
| NACC Port Hueneme | *** | 47 | 53 | *** |
| NBHC NAS North Island | *** | 61 | 53 | *** |
| NBHC NTC San Diego | *** | 54 | 56 | *** |
| NH Bremerton | 30 | 46 | 33 | 3 |
| NH Camp Pendleton | 50 | 56 | 40 | -10 |
| NH LeMoore | 45 | 58 | 73 | 27 |
| NH Oak Harbor | 35 | 47 | 64 | 29 |
| NH Twentynine Palms | 51 | 62 | 56 | 5 |
| NMC San Diego | 66 | 52 | 61 | -5 |
| NMCL Pearl Harbor | 57 | 41 | 51 | -5 |
| TRICARE Outpatient-Chula Vista | *** | 59 | 57 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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