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Enrollees with Military PCM , West Air Force
2006 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behavior
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behavior
Benchmark 77 76 91 90 63 89 59 72 74 74 91 81
CONUS MHS 65 62 84 83 57 83 56 54 64 67 90 75
AIR FORCE 67 62 85 83 57 83 57 55 61 67 91 79
WEST 65 62 85 83 58 85 56 54 64 66 89 76
West Air Force 66 62 86 83 56 86 56 55 62 66 91 81
10th Med Grp-USAF Academy 64 60 86 83 51 87 45 47 77 69 89 82
21st Med Grp-Peterson 67 63 88 84 59 86 56 56 69 74 87 85
30th Med Grp-Vandenberg 55 53 82 78 55 91 47 44 42 64 85 85
355th Med Grp-Davis Monthan 64 61 85 80 59 90 66 49 58 66 92 78
366th Med Grp-Mountain Home 66 64 89 87 55 86 58 55 65 71 93 79
377th Med Grp-Kirtland 64 61 89 85 53 84 56 52 57 57 91 79
3rd Med Grp-Elmendorf 62 61 84 84 57 80 49 54 69 68 89 82
509th Med Grp-Whiteman 64 61 85 83 69 97 64 62 61 75 93 70
55th Med Grp-Offutt 70 67 88 89 57 81 63 60 62 73 92 82
56th Med Grp-Luke 65 64 83 82 57 86 57 54 59 62 91 79
60th Med Grp-Travis 66 59 88 85 53 74 59 58 62 68 94 86
61st Med Squad-Los Angeles 63 69 87 90 47 82 60 62 78 72 92 80
75th Med Grp-Hill 68 69 86 84 51 83 56 56 53 79 88 78
92nd Med Grp-Fairchild 65 67 84 80 55 89 62 58 60 74 90 80
99th Med Grp-O'Callaghan Hosp 60 52 79 78 54 86 49 50 54 51 86 81
West Region-Air force 71 67 88 86 58 86 56 58 63 70 91 82
Source: 2006 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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