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Enrollees with Military PCM , West Air Force
Courteous and Helpful Office Staff

Courteous and Respectful
  2004 2005 2006 Trend
Benchmark 93 93 94 1
CONUS MHS 88 88 88 1
AIR FORCE 90 90 90 1
WEST 88 89 89 1
West Air Force 90 90 90 0
10th Med Grp-USAF Academy 89 89 91 2
21st Med Grp-Peterson 88 87 93 5
30th Med Grp-Vandenberg 92 89 90 -2
355th Med Grp-Davis Monthan 87 93 91 4
366th Med Grp-Mountain Home 89 90 92 4
377th Med Grp-Kirtland 85 93 92 7
3rd Med Grp-Elmendorf 93 95 89 -4
509th Med Grp-Whiteman 93 85 91 -2
55th Med Grp-Offutt 90 92 92 2
56th Med Grp-Luke 92 89 89 -3
60th Med Grp-Travis 92 84 92 0
61st Med Squad-Los Angeles 92 89 93 1
75th Med Grp-Hill 91 90 89 -1
92nd Med Grp-Fairchild 91 93 90 0
99th Med Grp-O'Callaghan Hosp 87 90 86 0
West Region-Air force 92 86 92 0
Source: Health Care Surveys of DoD Beneficiaries conducted in 2005 and 2006
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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